MELISSA GORDON
Oceanside
Summary
I love challenges and creative problem-solving. I thrive at thinking outside of the box and coming up with fresh, innovative ideas. I have an investigative mind. I am detail oriented and highly organized.. I am caring, compassionate, and loyal. I love being of service and helping others.
Overview
11
11
years of professional experience
Work History
Safety Team Coordinator
Fallbrook 7th-Day Adventist Church
Fallbrook, CA
10.2024 - Current
- Managed access control systems, ensuring only authorized individuals gained entry into secured areas.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Served as point of contact for safety and security matters, maintaining positive rapport with local law enforcement and community leaders.
- Established a strong security culture by promoting vigilance and fostering collaboration among employees.
Caregiver
Private Home
Murrieta, CA
09.2025 - 12.2025
- Delivered compassionate care and support to individuals with diverse needs.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored clients' health conditions, reporting changes to healthcare professionals.
- Developed personalized care plans in collaboration with families and healthcare teams.
- Coordinated transportation for medical appointments and community activities.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Fulfillment & At Your Service Sales Associate
Macy's
Carlsbad, CA
11.2024 - 02.2025
- Managed order processing for accurate and timely shipments to customers.
- Utilized warehouse management systems for tracking inventory and managing shipments effectively.
- Collaborated with team members to streamline workflows and enhance efficiency in fulfillment processes.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Licensed Realtor
Century 21 Preferred
Murrieta, CA
01.2015 - 01.2019
- Negotiated purchase agreements, ensuring favorable terms for clients.
- Conducted comprehensive market analyses to inform pricing strategies and property valuations.
- Guided clients through the home buying and selling processes, providing expert advice and support.
- Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
- Facilitated smooth transactions by coordinating with various stakeholders such as title companies, inspectors, appraisers, and attorneys.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Collaborated with mortgage lenders to secure financing options for clients, expediting the closing process.
HOA Customer Service Agent
Voit Management Company
Murrieta, CA
08.2017 - 08.2018
- Collaborated with team members to enhance service quality and streamline operational processes.
- Coordinated cross-departmental efforts to address complex customer issues efficiently and effectively.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Fulfillment Associate
Macy's
Temecula, CA
10.2016 - 08.2017
- Coordinated daily operations to meet rigorous deadlines while maintaining high-quality standards.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
- Streamlined order processing by implementing efficient picking and packing techniques.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
- Reduced product damage rates through proper handling, storage, and packaging procedures.
- Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Pulled orders quickly to maintain demanding productivity goals.
Education
Emergency Medical Technician Certifications - National, State, & County levels
Mira Costa College
Oceanside, CABachelor of Arts Degree - Public Administration
California State University
Chico, CASkills
- Team motivation
- Workload balancing
- Schedule management
- Meeting leadership
- Customer service
- Critical thinking
- Data entry
- Elderly care
- Problem-solving
- Dependable and responsible
Timeline
Caregiver
Private Home
09.2025 - 12.2025
Fulfillment & At Your Service Sales Associate
Macy's
11.2024 - 02.2025
Safety Team Coordinator
Fallbrook 7th-Day Adventist Church
10.2024 - Current
HOA Customer Service Agent
Voit Management Company
08.2017 - 08.2018
Fulfillment Associate
Macy's
10.2016 - 08.2017
Licensed Realtor
Century 21 Preferred
01.2015 - 01.2019
Bachelor of Arts Degree - Public Administration
California State University
Emergency Medical Technician Certifications - National, State, & County levels
Mira Costa College