Melissa Goberdhan
Edmonton,AB
Summary
Dynamic Administrative Assistant with a proven track record at BMO Nesbitt Burns, excelling in customer service and office administration. Adept at maintaining confidentiality and improving document organization, while fostering strong client relationships. Skilled in Microsoft Word and effective communication, contributing to a positive work environment and efficient operations.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
BMO Nesbitt Burns
11.1998 - 09.2016
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Monitored and ensured that clients held stocks, bonds and Mutual Funds which were suitable for their overall Investment needs. This was based on their financial needs and knowledge.
- Played a key role in the hiring process.
- Organized office function's.
- Reviewed daily client transactions and daily trades.
- Worked on the team for maintenance of all Managed Assets clients.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained inventory of office supplies and placed orders.
- Maintained the cash balance of our Petty Cash Fund.
Dispatch Coordinator
Hi Tech Express
08.1996 - 09.1997
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
- Third Party billing for Fed-Ex and Purolator.
Education
High School Diploma -
M.E. Lazerte
Edmonton, ABBachelor of Business Administration -
NAIT
Business Administration & Marketing -
Academy of Learning Career College
Edmonton, AB01-1997
Skills
- Customer service
- Computer skills
- Office administration
- Microsoft Word
- Administrative support
- Time management
- File organization
- Customer and client relations
- Computer proficiency
- Filing, Documentation management and recordkeeping
- Office management
- Multi-line phone systems
- Event coordination
- Bookkeeping, Payroll and budgeting
- Supervising staff
- Project management
- Expense reporting
- Research and Strategic planning efficiancy
- Professional and mature
Languages
English
Full Professional
Timeline
Administrative Assistant
BMO Nesbitt Burns
11.1998 - 09.2016
Dispatch Coordinator
Hi Tech Express
08.1996 - 09.1997
High School Diploma -
M.E. Lazerte
Bachelor of Business Administration -
NAIT
Business Administration & Marketing -
Academy of Learning Career College
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