Melissa Gervais
Saint Andrews,NB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Proven track record in hospitality, demonstrated most recently at Kingsbrae Garden Cafe with exceptional customer service and cash handling skills. Excelled in guest engagement and relationship management, boosting customer satisfaction. Skilled in multitasking and organization, adept at front desk operations and problem-solving, ensuring efficient service delivery and positive guest experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Kingsbrae Garden Cafe
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring all dining areas were prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service without sacrificing attention to detail or guest rapport.
Lead Server
Algonquin Hotel
06.2023 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Night Auditor
Living Waters Resort
10.2022 - 05.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled emergency situations calmly and professionally, keeping guest safety as my top priority at all times.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of my work shift.
Server
Al Carbon
04.2022 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, to foster a collaborative work environment that enhanced overall productivity levels.
Seasonal Worker
Carters Oshkosh
09.2021 - 03.2022
- Developed strong relationships with coworkers through effective communication skills, fostering a sense of teamwork.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
Night Auditor/Server
The Malcolm Hotel
08.2018 - 09.2021
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Associate of Arts - Broadcast And Online Journalism
SAIT Polytechnic
Calgary, AB04.2012
Bachelor of Arts - Ancient And Medieval History
University of Calgary
Calgary, ABBachelor of Arts - Communications, Culture, And Journalism Studies
University of Calgary
Calgary, ABSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Service prioritization
- Order Accuracy
- Relationship Management
- Multitasking and Organization
- Problem-Solving
- Front Desk Operations
- Time Management
Certification
Serving It Right (British Columbia Alcohol Service certification)
Smart Serve (Ontario Alcohol Service Certification
Pro Serve (Alberta Alcohol Service certification)
New Brunswick certification for Responsible Service of Alcohol
Canadian Food Handling Certification
Timeline
Server
Kingsbrae Garden Cafe
05.2024 - Current
Lead Server
Algonquin Hotel
06.2023 - Current
Night Auditor
Living Waters Resort
10.2022 - 05.2023
Server
Al Carbon
04.2022 - 05.2023
Seasonal Worker
Carters Oshkosh
09.2021 - 03.2022
Night Auditor/Server
The Malcolm Hotel
08.2018 - 09.2021
Associate of Arts - Broadcast And Online Journalism
SAIT Polytechnic
Bachelor of Arts - Ancient And Medieval History
University of Calgary
Bachelor of Arts - Communications, Culture, And Journalism Studies
University of Calgary
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