MELISSA BELTRAN

• Delivered elevated guest experiences in a high-volume hospitality environment while maintaining attentive and personalized service.
• Increased sales through strategic upselling, wine and cocktail recommendation, and personalized guest engagement.
• Crafted and served 100+ cocktails per shift while maintaining speed, consistency,\ and accuracy.
• Managed up to 10 tables simultaneously without sacrificing service quality.
• Trained new staff on service standards, POS systems, and menu knowledge.
• Resolved guest concerns professionally, driving repeat business and positive experience.
• Assisted with opening/closing procedures, inventory restocking, and bar efficiency during peak shifts.

• Provided exceptional customer service in a fast-paced dining environment.
• Crafted high-quality cocktails with efficiency, consistency, and strong knowledge of spirits, wine and beverage pairings.
• Delivered attentive tableside service while maintaining professionalism during high-volume shifts.
• Built strong guest relationships through personalized hospitality and elevated guest experiences.

• Crafted specialty cocktails with consistency, presentation, and strong beverage knowledg.
• Trusted by management to lead large parties through attentive service and upselling skills.
• Collaborated with team to maintain smooth, efficient service during high-volume shifts.
• Built strong relationships with regular guests, encouraging loyalty and repeat business.
• Maintained high standards cleanlines, organization, and bar presentation.