Melissa Flores
San Bernardino
Summary
Compassionate Patient Support Representative with experience in assisting patients with medical procedures, explaining treatment plans, and coordinating appointments. Strengths include exceptional communication skills, deep empathy for patient concerns, as well as ability to remain calm under pressure. Previous roles have demonstrated significant impact on improving patient satisfaction levels and streamlining administrative processes within healthcare facilities.
My goal is to become associated with a company where I could utilize my skills and gain further experience while enhancing the companies productivity and reputation
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Patient Support Representative
Azul Vision
Upland
11.2023 - 10.2024
- Assisted patients in navigating the healthcare system, answering questions about insurance coverage, appointment scheduling and medical procedures
- Maintained accurate patient records by updating demographic information, insurance details and medical history in electronic health record systems
- Served as a liaison between patient and medical staff, effectively communicating patient preferences, concerns, or special request
- Managed a high volume of incoming calls from patients, addressing their needs efficiently while maintaining accuracy and documentation
- Provided exceptional customer service and support ensuring a positive experience throughout their healthcare journey
Patient Coordinator
Freestone Optometric Center
Rialto
07.2018 - 03.2020
- Coordinated scheduling of patient’s appointments necessary to maintain patient flow, confirmed all patients and prepared charts for scheduled patients
- Ability to listen, process transactions and interact with customers in a fast-paced environment
- Worked on special projects, cross trained in different departments and performed other related duties assigned or requested
- Collected medical insurance and processed medical bill claims in a timely manner
- Worked collectively with staff, doctor and patients by documenting patient information, updating records, do your scratcher collecting patient payments/medical insurance and processing insurance claims
- Kept organized front desk in front entry at all times, warmly greeting patients upon entering, completing the check-in and checkout process
Pharmacy Intake Clerk
Owl Rexall Drugs
Glendora
10.2013 - 02.2017
- Process durable medical equipment through patient’s insurance policies
- Contacted home health and doctors office for additional paperwork
- Schedule medical equipment deliveries with patient and/or family member
- Used computer for various applications such as database management of word processing
- Greeted visitors or call and handled their inquiries or directed them to the appropriate person according to their needs
- Operated office equipment, such as fax machines, copier and phone systems
- Kept records of customer interaction and transactions recording details of inquiries, complaints or concerns as well as actions taken
- Developed positive relationships with customers and or coworkers to ensure medical safety and business growth
Education
Pharmacy Technician - Pharmacy Technician
American Career College
Ontario, CA 08.2012 - 07.2013
Skills
- Bilingual - English & Spanish
- Great team member
- Excellent customer service skills
- Medical scheduling
- Medical terminology
- Transfer verification
- Clerical experience
- Medical office experience
- Phone etiquette
- Medical billing
- Typing
Timeline
Patient Support Representative
Azul Vision
11.2023 - 10.2024
Patient Coordinator
Freestone Optometric Center
07.2018 - 03.2020
Pharmacy Intake Clerk
Owl Rexall Drugs
10.2013 - 02.2017
Pharmacy Technician - Pharmacy Technician
American Career College
08.2012 - 07.2013