Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melissa Fleming Robichaud

Moncton,NB

Summary

Dynamic leader with a proven track record at Modechoc, excelling in team leadership and customer service. Mastered staff training and development, enhancing team performance and customer satisfaction. Expert in documentation and reporting, significantly improving operational efficiency. Achieved notable success in staff management and schedule preparation, demonstrating exceptional decision-making and time management skills.

Overview

11
11
years of professional experience

Work History

Manager

Modechoc
10.2022 - Current
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Warehouse Manager

Modechoc
01.2018 - 11.2021
  • Managed inbound shipments by creating detailed receiving schedules that accommodated fluctuating volumes effectively.
  • Minimized product returns due to damages or defects by implementing rigorous inspection procedures upon receipt.
  • Maintained accurate documentation of received goods, allowing for easy tracking of items throughout their life cycle within the warehouse.
  • Supervised a team of warehouse personnel, providing guidance, support, and performance evaluations for continuous improvement.
  • Pulled, verified, and packaged items for shipment.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.


Visual Merchandiser

Modechoc
07.2015 - 12.2017
  • Monitored and replenished display inventory and restructured according to available stock.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Implemented seasonal changes to displays ahead of peak shopping periods, capturing early interest and boosting sales.

Sales Associate

Modechoc
10.2013 - 06.2015
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

High School Diploma -

CSC La Fontaine
Neguac, NB
06-2013

Skills

  • Decision-making
  • Time management
  • Team leadership
  • Customer service
  • Staff training and development
  • Documentation and reporting
  • Task delegation
  • Staff management
  • Schedule preparation

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Manager

Modechoc
10.2022 - Current

Warehouse Manager

Modechoc
01.2018 - 11.2021

Visual Merchandiser

Modechoc
07.2015 - 12.2017

Sales Associate

Modechoc
10.2013 - 06.2015

High School Diploma -

CSC La Fontaine

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Melissa Fleming Robichaud