Melissa Ferguson

Monitored employee performance and identified performance gaps for corrective action.

• Provided support to departmental managers in the development of project plans and initiatives.
• Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
• Determined staffing requirements, interviewing, hiring and training new employees.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Assessed operational efficiency of the store's departments.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Managed 40-80 people at a time.

• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
• Delegated work to staff, setting priorities and goals.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
• Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
• Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
• Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
• Assisted management team during peak times or when additional help was needed.
• Maintained an inventory of supplies needed for front of house operations.

• Provided direct supervision of visits between children and non-custodial parents in a safe, neutral environment.
• Maintained accurate records of client information including notes from each visit.
• Monitored visitation activities to ensure compliance with court orders, agency policies and procedures.
• Responded promptly to all inquiries from families seeking supervised visitation services.
• Interfaced with local court system, attending court proceedings and working directly with attorneys.