Melissa Fazari
Toronto,Canada
Summary
Dynamic Community General Manager with a proven track record at CIBC, excelling in strategic market leadership and relationship management. Expert in driving business growth and enhancing client experiences through effective coaching and mentoring. Committed to achieving results and fostering a high-performing culture that retains top talent and delivers exceptional financial solutions.
Overview
17
17
years of professional experience
Work History
Community General Manager
Imperial Service
11.2023 - Current
- Drive business growth, KPI's, while enhancing client experiences, through leading a high-performing team of financial advisors across multiple branches.
- Create a winning culture by inspiring the Advisors to think big picture for success, and envision the future to be ahead adding value to our stakeholders.
- Proficient in coaching, mentoring, and motivating teams to exceed performance targets and operate as business owners to grow at accelerated paces.
- Retain top talent
Community General Manager
CIBC
05.2019 - 10.2023
- Coached and led teams of Financial Planners to enhance client relationships and achieve financial goals.
- Developed strong partnerships with community partners to ensure clients received optimal offerings.
- Analyzed community business performance and created action plans to drive growth while managing risk.
Banking Center Leader
CIBC
09.2017 - 05.2019
- Led a team of Customer Service Representatives, Financial Service Representatives, and one Financial Advisor to identify client financial goals through a structured discovery process.
- Cultivated client relationships to support daily banking transactions, resulting in strong Net Promoter Score.
- Expanded operational coverage, ensuring satisfactory ratings for employee ECRM and banking center BCRM.
- Managed daily banking center operations while ensuring strict policy compliance.
- Guided banking professionals in delivering outstanding customer service experiences.
- Developed and implemented strategies to enhance branch performance and operational efficiency.
- Conducted regular performance evaluations and delivered constructive feedback to team members.
- Trained staff on new banking products and services to strengthen overall knowledge base.
Sales Leader
CIBC
05.2015 - 09.2017
- Trained and led teams of financial service representatives on products, policies, and best practices.
- Implemented sales initiatives to enhance client-centric recommendations and improve referral quality.
Senior Financial Service Representative
CIBC
Toronto, Canada
01.2011 - 01.2015
Financial Service Representative
CIBC
Toronto, Canada
01.2010 - 01.2011
Customer Service Representative
CIBC
Toronto, Canada
01.2009 - 01.2010
Education
ECE
YORK UNIVERSITY/SENECA COLLEGE
Skills
- IFIC and BCO courses
- Strategic market leadership
- Business development
- Results orientation
- Relationship management
- Wealth management solutions
- Sales growth
- Risk management
- Client experience enhancement
- Change management
- Financial planning
Accomplishments
• Multiple Quarterly Achiever
• 2021 Annual Achiever
• 2025 Annual Achiever Nominee
• 2021 Annual Achiever
• 2025 Annual Achiever Nominee
Volunteer Experience
- One for Change Committee Member
- ALS annual run
- CIBC Women’s Network
Skills Accreditation
- IFIC
- BCO Course
- Strategic Leadership and growth mindset
- Business Development
- Results Oriented
- Driven by success
Timeline
Community General Manager
Imperial Service
11.2023 - Current
Community General Manager
CIBC
05.2019 - 10.2023
Banking Center Leader
CIBC
09.2017 - 05.2019
Sales Leader
CIBC
05.2015 - 09.2017
Senior Financial Service Representative
CIBC
01.2011 - 01.2015
Financial Service Representative
CIBC
01.2010 - 01.2011
Customer Service Representative
CIBC
01.2009 - 01.2010
ECE
YORK UNIVERSITY/SENECA COLLEGE