Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Melissa Falcon

Markham,Ontario

Summary

Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Administrative Assistant

TD Insurance Staff Legal
Toronto, Ontario
02.2020 - Current
  • Processed invoices for payment using accounting software applications.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Collaborated closely with legal support and lawyers to achieve task objectives and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Claims Assistant

ClaimsPro
Richmond Hill, Ontario
10.2018 - 02.2020
  • Reviewed and verified insurance claim forms to ensure accuracy and completeness of information provided by claimants.
  • Created reports on a monthly basis outlining current claim statuses and trends.
  • Reviewed documentation and accounts to gain full picture.
  • Managed incoming mail consisting of new applications and or additional documentation required for opening claims files.
  • Performed data entry into internal systems to process claims requests.
  • Assisted in the preparation of documents for claims processing.

Administrative Assistant

Funker Tactical Media
Markham, Ontario
05.2016 - 09.2018
  • Maintained inventory of office supplies and placed orders when necessary.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Coordinated and scheduled meetings, including catering, venue reservations
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Executive Assistant to Marketing Manager - Canada

Desjardins Insurance
Aurora, Ontario
01.2013 - 03.2014
  • Processed invoices for payment using accounting software applications.
  • Maintained inventory of office supplies and placed orders when necessary.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Coordinated catering services for various functions, including sales trainings and department meetings.

Education

GED -

Centennial College
Scarborough, ON
08-2003

Skills

  • Excel proficiency
  • Travel coordination
  • Customer service
  • Effective communication
  • Attention to detail
  • Time management
  • Problem solving
  • File organization
  • Deadline oriented
  • Team collaboration
  • Office administration
  • Scheduling and calendar management
  • Microsoft outlook
  • Training and coaching
  • Professional communication
  • Microsoft PowerPoint

Affiliations

  • Enjoy cooking and baking
  • Family hiking
  • Spending time with friends

Accomplishments

  • Legendary and Above and Beyond Recognitions
  • A member of the Rewards & Recognition Committee organizing events and celebrating special occasions
  • Participated in the United Way Campaign Leadership Events

Certification

  • Certified in First Aid Training

Timeline

Administrative Assistant

TD Insurance Staff Legal
02.2020 - Current

Claims Assistant

ClaimsPro
10.2018 - 02.2020

Administrative Assistant

Funker Tactical Media
05.2016 - 09.2018

Executive Assistant to Marketing Manager - Canada

Desjardins Insurance
01.2013 - 03.2014

GED -

Centennial College

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Melissa Falcon