MELISSA ESPINOZA
Santa Clarita
Summary
Medical professional prepared for role with background in managing administrative and clinical responsibilities within healthcare setting. Skilled in patient care coordination, appointment scheduling, and assisting with medical procedures. Known for collaborative teamwork and adaptability to changing needs, ensuring efficient office operations and high-quality patient care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant
Dr.Farhadian Asthma, Allergy, And Immunology
10.2023 - 12.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained medical history, medication information, symptoms, and allergies for patients
- Obtained Vital signs
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Gave B12 injections, intradermal injections, and allergy injections
- Performed patch test, scratch test, spirometry, and nebulizer treatments
- Managed hyposensitization injections, and kept up with patient allergy shot records.
- Reassured patients by answering questions prior to office procedures and testing.
- Provided patient education for hyposensitization injection schedules and possible reactions
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Cross trained with front office, back office and office management
- Knowledge in Icd 10 and CPT codes
- Assisted in preparing remittance advice for contracted office billers
- Applied patient and insurance payments to medical electronic record
Security Analyst
Securitas Security Services USA
02.2021 - 10.2023
- Analyzed log files and responded to player harms
- Maintained up-to-date knowledge of emerging threats by attending professional development events and staying informed on industry trends.
- Coordinated incident response efforts across multiple departments, fostering teamwork in resolving complex issues effectively.
- Contributed to proper work activity by dispatching officers and assisting in radio traffic control
- Performed risk analyses to identify appropriate security countermeasures.
- Developed and maintained detailed documentation on security processes, facilitating knowledge transfer and ensuring consistency in procedures.
- Collaborated with law enforcement agencies during cyber investigations when necessary, supporting the safety of individuals/players with placing wellness checks
- Patrolled work sites by foot and authorized vehicles
- Assisted in checking badge logins and maintaining proper documentation of daily activity
- Maintained safety protocols at all entry gates by being vigilant of cameras and checking badges for access
Cashier
TJ Maxx, TJX Companies
09.2022 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Medical Assistant Certification - Medical Assistant
Charter College
08.2023
Nail Certification - Manicurist
Nail Factory
03.2020
Bowman Highschool
03.2018
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Verbal Communication
Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
- Certified Medical Assistant (CMA)
- Basic Manicurist Certification
Languages
Spanish
Native or Bilingual
Interests
- Outdoor Recreation
- Music
- Fashion
- Creative Writing
Timeline
Medical Assistant
Dr.Farhadian Asthma, Allergy, And Immunology
10.2023 - 12.2024
Cashier
TJ Maxx, TJX Companies
09.2022 - 08.2023
Security Analyst
Securitas Security Services USA
02.2021 - 10.2023
Nail Certification - Manicurist
Nail Factory
Bowman Highschool
- First Aid Certification
- Basic Life Support Certification (BLS)
- Certified Medical Assistant (CMA)
- Basic Manicurist Certification
Medical Assistant Certification - Medical Assistant
Charter College
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