Melissa English
Oshawa,ON
Summary
To obtain a position where I can utilize my extensive customer service experience, and grow within the company to enhance my skill set. I am a motivated individual with an engaging personality and a flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
14
14
years of professional experience
Work History
Construction Cleaner
Vail & Co
Oshawa, ON
07.2021
- Improved site aesthetics with thorough cleaning and removal of dust, dirt, and grime on finished surfaces.
- Minimized risk of accidents with diligent removal of potentially hazardous materials such as nails, screws, or broken glass from work areas.
- Upheld company reputation for excellence with attention to detail in all cleaning tasks, ensuring a polished final product.
- Enhanced client satisfaction upon project completion with meticulous final property cleaning before handover.
Service Coordinator
Hyundai Canada
Whitby, ON
02.2021
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Key Holder/Sales Associate
Stag Shop
Oshawa, ON
03.2017 - Current
- Greet customers direct them accordingly
- To build and work collaboratively in a strong team orientated atmosphere
- Use ADP and POS effectively
- Assist manager in various store operations
- Receive stock, inventory, cash out customers
- Open and closing duties such as opening/closing tills and make cash deposits with deposit slips
- Maintain excellent and current knowledge of merchandise
- Perform all operational procedures accurately in accordance with operational policies
- Maintain current health and safety policies
Bridal Consultant
A Perfect Dream Bridal Boutique
Oshawa, ON
09.2010 - 11.2014
- To greet customers and provide exceptional customer service
- Effectively communicate with and present information to customers, vendors, peers, and all levels of management to gain knowledge of the current needs of guests and couples
- Achieve sales goals on a weekly, monthly, and yearly time
- Resolve customer problems in an efficient and pleasant manner
- Trained employees on data entry tasks, and quickbooks
Assistant Wedding Planner
Perfect Dream Bridal Boutique
Oshawa, ON
09.2010 - 11.2014
- Assisted with and overseeing the correct set-up of the ceremony and reception
- Being available to wedding guests to answer their questions and assist them as needed
- Directing the guests to appropriate areas through the entire evening
- Being a resource to the Bride and Groom with regards to what's happening next in schedule
- Overseeing with set-up and tear down of wedding decor items.
Education
Microblading Certification -
Boho Beauty
01.2019
Community Service Worker -
Trillium College
01.2015
Skills
- Excellent Customer Service Skills Always Guarantying Customer Satisfaction
- Great Communication Abilities
- Efficient Time Management Skills
- Responsible and Confident
- Team Orientated
- Outgoing and Personable
- POS System Operation
- Cash Handling
- Honest and Dependable
Languages
English
Referencesavailable
True
Timeline
Construction Cleaner
Vail & Co
07.2021
Service Coordinator
Hyundai Canada
02.2021
Key Holder/Sales Associate
Stag Shop
03.2017 - Current
Bridal Consultant
A Perfect Dream Bridal Boutique
09.2010 - 11.2014
Assistant Wedding Planner
Perfect Dream Bridal Boutique
09.2010 - 11.2014
Microblading Certification -
Boho Beauty
Community Service Worker -
Trillium College