Melissa Elvery
Markham,Ontario
Summary
Efficient billing professional with 8 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
11
11
years of professional experience
Work History
Billing Analyst/ Administrative Assistant
Rosedale Wellness Center
01.2019 - Current
- Book appointments for clients
- Responsible for collecting payments
- File and maintain the filing system for all direct billing patients
- Answer questions, re-direct calls and take messages when required
- Submit claims to insurance companies for all patients on direct billing program
- Troubleshoot any issues that arise with billing insurance companies
- Improved billing accuracy by conducting thorough audits and identifying discrepancies in invoice data
- Contact patients who miss their payments and collect payments from those on payment plans
- Call insurance companies to correct or inquire about any submissions, payments or changes to policies
- Enter direct deposits from the insurance companies into the system
- Responsible for distributing faxes and mail every day
- Screen resumes that come in via Indeed and conduct phone and in person interviews
- Clear schedules when practitioners are sick or taking vacation
- Double check deposits and bring them to the bank
- Order supplies
Assistant
Rosedale Wellness Center
12.2017 - 01.2019
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Responsible for collecting payments
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Responsible for performing opening and closing duties for the clinic
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Responsible for ordering of custom orthotics, shoes and compression socks
- Responsible for submitting paperwork to insurance companies
- Clear schedules when practitioners are sick or taking vacation
- Double check deposits and bring them to the bank
- Check all transactions from the day before and ensure that everything was entered correctly
- Responsible for contacting patients who miss their payments and collecting payments from those on payment plans
- Enter direct deposits from the insurance companies into ATLAS system
- Responsible for distributing faxes and mail every day
- Screen all resumes for available positions and conduct telephone interviews
- Conduct in person interviews and training when manager is sick/away
Receptionist
Rosedale Wellness Center
08.2015 - 01.2019
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Book appointments for clients and collect payments
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Perform opening/closing duties and setting alarms when leaving
- Answer any emails that come in, call patients to remind them of their appointments and call patients who are late or have missed appointments
- Print detail reports for all practitioners and list of collections for the day
- Responsible for screening resumes, phone interviews and in person interviews
- Responsible for creating and managing front desk receptionists schedules and finding coverage for those that are sick or on vacation
- Send out reports at the end of the week so the clinic director knows the volume of calls and emails that come in during the week
Training Coordinator
Teva
03.2014 - 09.2014
- Keep training for employees up to date
- Responsible for setting up new hires
- Responsible for keeping lab qualifications up to date
- Train new hires on how to access their training modules
- Set up training modules and deploying them on the HRIS system
- Responsible for sending GAP reports to office staff
- Responsible for re-assigning training to employees
- Remove/ replace old training items with new training
- Responsible for keeping HRIS software up to date
- Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
- Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
Human Resources Student
Teva
05.2013 - 09.2013
- Responsible for reading resumes
- Coordinate with meetings
- Answer phones and answer any questions regarding interview and training process
- Responsible for keeping HRIS software up to date
- Responsible for keeping employee contact sheet up to date
- Conducted thorough phone and in person interviews to identify top talent for company positions.
Education
Bachelor of Commerce - Organizational Behaviour And Human Resource Management
University of Ontario Institute of Technology
Oshawa, ON04.2014
High School Diploma -
Father Michael McGivney Academy
Markham, ON06.2010
Skills
- Ability to lift up to 50 lbs
- Typing speed of 66 wpm
- Accounting and financial management
- Financial data entry
- Customer service
- Account reconciliation
- Administrative support
- Collections and payment processing
- Medical Billing
- Multi-line telephone operation
- File management
- Restock shelves
- Microsoft Word, Powerpoint, Office and Excel
- Claims Review
- Issue Resolution
Street
50 Alderbury Drive
Languages
English
Native or Bilingual
References
References available upon request
Timeline
Billing Analyst/ Administrative Assistant
Rosedale Wellness Center
01.2019 - Current
Assistant
Rosedale Wellness Center
12.2017 - 01.2019
Receptionist
Rosedale Wellness Center
08.2015 - 01.2019
Training Coordinator
Teva
03.2014 - 09.2014
Human Resources Student
Teva
05.2013 - 09.2013
Bachelor of Commerce - Organizational Behaviour And Human Resource Management
University of Ontario Institute of Technology
High School Diploma -
Father Michael McGivney Academy
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