Melissa Elvery
Markham,Ontario
Summary
Efficient billing professional with 8 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
11
11
years of professional experience
Work History
Billing Analyst/ Administrative Assistant
Rosedale Wellness Center
Toronto, ON
01.2019 - Current
- Book appointments for clients
- Responsible for collecting payments
- File and maintain the filing system for all direct billing patients
- Answer questions, re-direct calls and take messages when required
- Submit claims to insurance companies for all patients on direct billing program
- Troubleshoot any issues that arise with billing insurance companies
- Improved billing accuracy by conducting thorough audits and identifying discrepancies in invoice data
- Contact patients who miss their payments and collect payments from those on payment plans
- Call insurance companies to correct or inquire about any submissions, payments or changes to policies
- Enter direct deposits from the insurance companies into the system
- Responsible for distributing faxes and mail every day
- Screen resumes that come in via Indeed and conduct phone and in person interviews
- Clear schedules when practitioners are sick or taking vacation
- Double check deposits and bring them to the bank
- Order supplies
Assistant
Rosedale Wellness Center
Toronto, ON
12.2017 - 01.2019
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Responsible for collecting payments
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Responsible for performing opening and closing duties for the clinic
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Responsible for ordering of custom orthotics, shoes and compression socks
- Responsible for submitting paperwork to insurance companies
- Clear schedules when practitioners are sick or taking vacation
- Double check deposits and bring them to the bank
- Check all transactions from the day before and ensure that everything was entered correctly
- Responsible for contacting patients who miss their payments and collecting payments from those on payment plans
- Enter direct deposits from the insurance companies into ATLAS system
- Responsible for distributing faxes and mail every day
- Screen all resumes for available positions and conduct telephone interviews
- Conduct in person interviews and training when manager is sick/away
Receptionist
Rosedale Wellness Center
Toronto, ON
08.2015 - 01.2019
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Book appointments for clients and collect payments
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Perform opening/closing duties and setting alarms when leaving
- Answer any emails that come in, call patients to remind them of their appointments and call patients who are late or have missed appointments
- Print detail reports for all practitioners and list of collections for the day
- Responsible for screening resumes, phone interviews and in person interviews
- Responsible for creating and managing front desk receptionists schedules and finding coverage for those that are sick or on vacation
- Send out reports at the end of the week so the clinic director knows the volume of calls and emails that come in during the week
Training Coordinator
Teva
Toronto, ON
03.2014 - 09.2014
- Keep training for employees up to date
- Responsible for setting up new hires
- Responsible for keeping lab qualifications up to date
- Train new hires on how to access their training modules
- Set up training modules and deploying them on the HRIS system
- Responsible for sending GAP reports to office staff
- Responsible for re-assigning training to employees
- Remove/ replace old training items with new training
- Responsible for keeping HRIS software up to date
- Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
- Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
Human Resources Student
Teva
Toronto, ON
05.2013 - 09.2013
- Responsible for reading resumes
- Coordinate with meetings
- Answer phones and answer any questions regarding interview and training process
- Responsible for keeping HRIS software up to date
- Responsible for keeping employee contact sheet up to date
- Conducted thorough phone and in person interviews to identify top talent for company positions.
Education
Bachelor of Commerce - Organizational Behaviour And Human Resource Management
University of Ontario Institute of Technology
Oshawa, ON04.2014
High School Diploma -
Father Michael McGivney Academy
Markham, ON06.2010
Skills
- Ability to lift up to 50 lbs
- Typing speed of 66 wpm
- Accounting and financial management
- Financial data entry
- Customer service
- Account reconciliation
- Administrative support
- Collections and payment processing
- Medical Billing
- Multi-line telephone operation
- File management
- Restock shelves
- Microsoft Word, Powerpoint, Office and Excel
- Claims Review
- Issue Resolution
Street
50 Alderbury Drive
Languages
English
Native or Bilingual
References
References available upon request
Timeline
Billing Analyst/ Administrative Assistant
Rosedale Wellness Center
01.2019 - Current
Assistant
Rosedale Wellness Center
12.2017 - 01.2019
Receptionist
Rosedale Wellness Center
08.2015 - 01.2019
Training Coordinator
Teva
03.2014 - 09.2014
Human Resources Student
Teva
05.2013 - 09.2013
Bachelor of Commerce - Organizational Behaviour And Human Resource Management
University of Ontario Institute of Technology
High School Diploma -
Father Michael McGivney Academy