Melissa Edwards
Vancouver,BC
Summary
Dynamic and compassionate professional with a proven track record at Atira Women's Society, enhancing client well-being through recovery planning and peer advocacy. Excelled in building trust and fostering social inclusion, achieving notable client satisfaction. Skilled in crisis management and effective communication, consistently delivering results in challenging environments. Peer support professional prepared to deliver impactful assistance and empathy. Proven track record in providing emotional support and facilitating recovery processes. Known for strong team collaboration, adaptability, and reliability in dynamic environments. Experienced with building supportive relationships to promote personal development and resilience. Utilizes active listening and empathy to navigate complex emotional landscapes. Strong understanding of peer support principles and effective communication techniques.
Overview
11
11
years of professional experience
Work History
Peer Support Worker
Atira Womens Society
04.2024 - Current
- Ran a recovery walk program to connect women with local community resources, provided information about hot spots to avoid.
- Strengthened staff knowledge of peer support principles by conducting educational workshops and serving as a role model for colleagues.
- Assisted clients in setting realistic goals for recovery and provided guidance on steps towards achieving them.
- Encouraged and accompanied women to attend recovery groups such as, NA/AA, detox panels, 16-steps/12steps programming
- Supported housekeeping needs and supported kitchen coordination (meal planning/prep)
- Improved client well-being by sharing personal experiences, coping strategies, and resources in a relatable manner.
Yacht Detailer
Sharkey's Marine Service
05.2024 - 09.2024
- Improved task efficiency by regularly servicing and maintaining detailing equipment to ensure optimal performance.
- Developed lasting relationships with clients through professional communication and reliable service delivery.
- Minimized environmental impact through the responsible use of eco-friendly cleaning products whenever possible.
- Preserved vessel condition by performing regular maintenance tasks such as waxing, polishing, and buffing.
- Received consistent positive feedback from clients due to exceptional attention to detail when restoring yachts'' appearances.
- Collaborated with team members to complete large-scale detailing projects in an efficient manner.
Resource Support Worker
Vancouver School Board
02.2021 - 12.2022
- Connected youth who have multiple barriers with appropriate resources.
- Facilitated online drop-in supportive Zoom sessions with youth
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
Conflict Resolution Agent
Bell Canada
01.2014 - 11.2016
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Negotiated favorable terms in client contracts, safeguarding company interests.
- Oversaw compliance with regulatory requirements, maintaining company's reputation.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Generated leads for sales and rental properties through cold calls and referrals.
Education
High School Diploma -
Highland Secondary
Comox, BC06.2003
Skills
- Empathy Development
- Peer Advocacy
- Social Inclusion Strategies
- Recovery planning/guidance
- Relapse Prevention
- Resource/Referral Navigation
- Support Group Coordination
- Social activity planning
- Problem-solving skills
- Communication abilities
- Effective collaboration and interaction
- Mental Health Services
- Crisis Management
- Trauma-informed care
Accomplishments
Facilitate Detox Panels and provide transitional support as individuals exit detox
AA/NA - Lead and sectary meetings, join service committees and attend business meetings
Sponsorship - Sponsor other women, guide individuals through 12-step process
City Dream Centre - Volunteer, completed Boundaries course
Understanding of social justice principles such as, inclusive feminism, women centered approaches, harm reduction, and trauma informed practice
Languages
English
Full Professional
Timeline
Yacht Detailer
Sharkey's Marine Service
05.2024 - 09.2024
Peer Support Worker
Atira Womens Society
04.2024 - Current
Resource Support Worker
Vancouver School Board
02.2021 - 12.2022
Conflict Resolution Agent
Bell Canada
01.2014 - 11.2016
High School Diploma -
Highland Secondary
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