Melissa Earl
Invermere,BC
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
Poutine Queen
Invermere, British Columbia
11.2024 - Current
- Supervised daily restaurant operations and ensured adherence to service standards.
- Trained and mentored staff on food safety and customer service, peak service demands and operational needs.
Supervisor
Old Salzburg restaurant
Radium Hot Springs, British Columbia
01.2019 - 07.2025
- Supervised daily restaurant operations and ensured adherence to service standards.
- Trained and mentored staff on food safety and customer service protocols.
- Coordinated staff schedules to meet peak service demands and operational needs.
- Monitored cleanliness and organization of dining areas to enhance guest satisfaction.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Manager
Huckleberries family restaurant
Invermere, BC
03.2017 - 09.2024
- Supervised daily operations to ensure smooth restaurant service.
- Managed staff schedules to optimize labor and meet demand.
- Trained new employees on operational procedures and customer service standards.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Maintained cleanliness and organization in dining and kitchen areas consistently.
- Monitored staff performance and addressed issues.
Education
David Thompsons Secondary School
Invermere, BCSkills
- Staff supervision
- Customer service
- Inventory management
- Food safety protocols
- Restaurant operations
- Training and mentoring
Certification
Serving it right
Food safe
References
References available upon request.
Timeline
Supervisor
Poutine Queen
11.2024 - Current
Supervisor
Old Salzburg restaurant
01.2019 - 07.2025
Manager
Huckleberries family restaurant
03.2017 - 09.2024
David Thompsons Secondary School