Melissa Duby
Windsor,ON
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Production Worker
Vistaprint
Tecumseh, Ontario
05.2024 - 09.2024
- Inspected product quality prior to packaging and shipment.
- Followed safety protocols while operating machines and equipment.
- Identified defective parts or components and removed them from production line.
- Verified accuracy of finished products
- Ensured proper labeling of completed products before shipping out.
Sous Chef/Assistant Kitchen Manager
sienna senior living
Windsor, ON
02.2023 - 04.2024
- Ensured food preparation and presentation met high standards of quality and sanitation.
- Coordinated ordering, receiving, storage, and distribution of food items.
- Monitored inventory levels to ensure adequate supplies on hand.
- Directed kitchen staff in day-to-day operations including food production, sanitation, safety practices, and personnel management.
- Developed daily specials utilizing seasonal ingredients.
- Supervised cooks and other kitchen personnel during meal services.
- Adjusted recipes as needed to accommodate dietary restrictions or allergies.
Customer Service Representative
Remark Fresh Markets
Windsor, ON
11.2019 - 09.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
BBA - Finance
St. Clair College of Applied Arts And Technology
Windsor, ON04-2027
Diploma - Massage Therapy
Canadian college of Health Science and Technology
Windsor, ON01.2020
Diploma - Hotel and Restaurant Management
St.Clair College
Windsor, ON05.2010
Skills
- Deadline compliance
- Consultative Sales
- Paperwork Processing
- Inbound and Outbound Calling
- Account updating
- Data Entry
- Typing proficiency
- Microsoft Office expertise
- High-energy attitude
- Adaptive team player
- Tactful and diplomatic
Languages
English
Timeline
Production Worker
Vistaprint
05.2024 - 09.2024
Sous Chef/Assistant Kitchen Manager
sienna senior living
02.2023 - 04.2024
Customer Service Representative
Remark Fresh Markets
11.2019 - 09.2022
BBA - Finance
St. Clair College of Applied Arts And Technology
Diploma - Massage Therapy
Canadian college of Health Science and Technology
Diploma - Hotel and Restaurant Management
St.Clair College
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