Melissa Dow
Whitby,ON
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Toronto Transit Commission
01.2025 - Current
- Resolved customer inquiries efficiently, providing accurate information regarding transit services.
- Managed ticketing transactions and fare collection using automated systems.
- Assisted passengers with route planning and service schedules to enhance travel experience.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Addressed customer account discrepancies and concerns.
Occasional Driver
IATSE 873
Toronto
10.2020 - Current
- Conducted thorough pre-tip inspections to ensure safety and compliance standards.
- Recorded daily activities and observations to maintain accurate logs. Supported team members by documenting progress and challenges. Assisted in tracking project milestones through consistent logging.
- Executed navigation along designated routes to ensure timely deliveries.
- Executed installation and maintenance of electric cable systems.
Wheel Trans Driver
Toronto Transit Commission
Toronto
08.2022 - 01.2025
- Facilitated customer transportation by efficiently picking up clients at designated locations and delivering them to their destinations.
- Operated and navigated various types of wheelchairs and scooters with precision.
- Ensured customer safety through proactive risk management and compliance with safety protocols.
- Ensured security of all bags and walkers during events.
- Oversaw receipt of all payments via cash and Presto card.
- Conducted thorough inspections of bus systems to ensure operational safety.
Driver
A&G The Road Cleaners Ltd.
Oshawa
04.2022 - 08.2022
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance.
- Navigated routes using maps to ensure efficient travel.
- Oversaw maintenance and improvement of main and residential streets.
- Oversaw operations on construction sites to ensure project adherence to timelines and safety standards.
Long Haul Truck Driver
MLink
Mississauga
10.2020 - 02.2021
- Enforced safe driving protocols to ensure protection of property and public safety.
- Recorded driving hours and fuel usage data promptly to ensure accurate reporting.
- Facilitated timely delivery of goods to enhance customer service experience.
- Facilitated real-time communication with dispatcher through radio and mobile devices during transit.
- Executed completion of essential paperwork following each delivery, including detailed inspection reports.
- Monitored temperature levels in haul and refrigerated areas of truck to ensure freshness of cold items.
- Executed timely delivery operations to ensure customer satisfaction.
- Designed optimal route mapping strategies to enhance travel efficiency.
- Conducted thorough inspections of weigh scales to ensure compliance with industry standards.
- Oversaw daily logging of vehicle operations, ensuring accurate documentation of delivery information, pickup times, traffic delays, and rest periods.
- Executed comprehensive pre-trip inspections of truck exterior and interior cab components.
Production Operator
General Motors of Canada
Oshawa
08.2002 - 12.2019
- Managed health and safety protocols to ensure compliance and well-being of group members.
- Managed cleanliness and maintenance of designated areas to ensure a safe and welcoming environment.
- Delivered job responsibilities within established timelines to guarantee successful project completion.
- Facilitated cross-training across multiple line positions to enhance operational flexibility.
- Ensured uninterrupted operations during staff shortages by implementing strategic resource allocation.
- Facilitated swift decision-making processes to ensure seamless operational flow.
- Facilitated comprehensive training programs for employees across multiple job functions.
Customer Service Cashier
Zellers
Bowmanville
04.1997 - 08.2002
- Oversaw work area maintenance and ensured cash drawer organization.
- Determined pricing for goods and services while accurately tabulating bills using optical price scanners and cash registers.
- Reconciled cash drawers at conclusion of each shift.
- Welcomed customers promptly and addressed inquiries with professionalism.
- Maintained cleanliness, organization, and stock levels in checkout area to enhance store appeal.
- Identified, selected, and procured products to fulfill customer requirements.
- Addressed customer inquiries and delivered information regarding store procedures and policies.
- Executed cash counting and reconciliation of tills at shift start, ensuring accuracy of starting funds.
Shift Supervisor
Taco Bell
Oshawa
03.1995 - 04.2000
- Maintained comprehensive records of employee attendance and working hours to ensure precise billing cycles.
- Led collaboration efforts with team members to enhance performance and implement training updates.
- Facilitated on-the-job training programs for new staff members.
- Monitored compliance with safety and sanitation regulations throughout the shift.
- Supported general manager in executing operational strategies and implementing company initiatives.
- Implemented rules to enhance employee performance standards.
- Oversaw daily workflow management and staff scheduling to ensure optimal coverage.
- Facilitated upper management in daily operations to uphold service and quality standards.
- Implemented company policies consistently while fostering an open-door environment for employee feedback.
- Developed staff work schedules while ensuring compliance with labor laws and budgetary limitations.
- Assigned tasks to team members and oversaw progress and completion of activities.
- Evaluated operational workflows and optimized scheduling to enhance productivity.
- Monitored cash on hand during shift changes and closing to identify discrepancies and prepare bank deposit statements.
- Oversaw employee assignments and monitored productivity performance and task completion.
- Executed cash handling responsibilities, including counting currency, balancing registers, and preparing bank deposits.
Education
Secondary School - undefined
G.L. Roberts C.V.I.
Oshawa, ON06.1998
Skills
Assembly
Manufacturing
Quality Control
Warehouse
Quality Inspection
Customer service
Shipping & Receiving
Cleaning Experience
Commercial Driving
Box Truck
Shuttle Driving
Daily Logging
Vehicle Inspection
DOT Compliance
Passenger Assistance
Heavy Lifting
Clean Driving Record
Punctuality
Navigational Systems and GPS
City and Non-City Driving
Customer Service
Problem Solving
CDL License
Punctual and Reliable
Languages
English
Personal Information
Driving License: CDL License
Certification
Z endorsement
Smart serve
Timeline
Customer Service Agent
Toronto Transit Commission
01.2025 - Current
Wheel Trans Driver
Toronto Transit Commission
08.2022 - 01.2025
Driver
A&G The Road Cleaners Ltd.
04.2022 - 08.2022
Occasional Driver
IATSE 873
10.2020 - Current
Long Haul Truck Driver
MLink
10.2020 - 02.2021
Production Operator
General Motors of Canada
08.2002 - 12.2019
Customer Service Cashier
Zellers
04.1997 - 08.2002
Shift Supervisor
Taco Bell
03.1995 - 04.2000
Secondary School - undefined
G.L. Roberts C.V.I.