Melissa Djouaher
Ottawa,ON
Summary
While volunteering at various places, I developed a friendly and reliable demeanor with a positive attitude and excellent customer service skills. I understand the importance of maintaining accurate cash handling and efficient transaction processes. I am dedicated to creating a welcoming atmosphere and ensuring customer satisfaction. I am adaptable and quick to learn, ready to transition into a new field that values efficiency and customer interaction. I am focused on applying my strong multitasking and problem-solving abilities to new opportunities.
Overview
5
5
years of professional experience
Work History
Volunteer
Avalon Public School
10.2023 - Current
- Managed cash and electronic payments, ensuring accurate reconciliation at the end of each event.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Babysitter
Family Members
01.2021 - Current
- Played games, worked on puzzles, and read books to young children.
- Taught children to organize toys, wash hands, and share by leading by example.
- Communicated positively with children and guardians.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Monitored children's play activities to verify safety.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Taught children basic life skills, manners and personal hygiene.
- Prepared healthy, age-appropriate snacks and meals.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
After-school Tutor
Family Members
01.2020 - Current
- Provided targeted support for students preparing for standardized tests or exams.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Education
High School Diploma -
Sir Wilfrid Laurier Secondary School
Ottawa06-2027
Skills
- Patience and empathy
- Team collaboration
- Homework assistance
- Mathematical proficiency
- Collaborative learning
- Student engagement
- Self-directed learning
- Peer tutoring
- Problem-solving
- Time management
- Active listening
- Adaptability to change
- Task prioritization
- Behavior management
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Volunteer
Avalon Public School
10.2023 - Current
Babysitter
Family Members
01.2021 - Current
After-school Tutor
Family Members
01.2020 - Current
High School Diploma -
Sir Wilfrid Laurier Secondary School
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