Melissa Dion
Lansdowne,ON
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
25
25
years of professional experience
Work History
Manager, Home and Community Care
VON Canada
Kingston, ON
08.2014 - Current
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Delivered continuous supervision and support for client cases, monitoring physical condition and evaluating efficacy of services provided in resolving client needs.
- Minimized staff turnover through appropriate selection, orientation and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Monitored staff performance and addressed issues.
Assistant Manager - Operations
Red Cross Care Partners
Brockville, ON
01.2013 - 01.2014
- Coached employees to work together to carry out daily functions and meet service objectives.
- Educated operations team on best practices, company policies and service excellence standards.
- Assisted with interviewing and hiring of employee team members with appropriate skills.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Communicated clear action plans to optimize results and successfully execute operational activities.
- Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Program Supervisor
Canadian Red Cross
Brockville, ON
01.2008 - 01.2013
- Oversaw client caseload for non-profit agency, managed assessments and functional analyses, developed individualized treatment plans and measured ongoing effectiveness of plans.
- Oversaw team reporting, performance and quality assurance for group of 60 personnel.
- Collaborated with community leaders, organizations and public agencies to promote programs within community.
- Facilitated educational workshops, meetings and conferences associated with program.
- Communicated project status, requirements and deadlines to stakeholders.
- Fostered relationships to define programming needs and strengthen organizational standing.
- Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.
RPN
Carveth Care Center
Gananoque, ON
06.1998 - 01.2008
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delivered continuous supervision and support for client cases, monitoring physical condition and evaluating efficacy of services provided in resolving resident needs.
- Completed medication passes for up to 50 residents per shift.
- Provided nursing care and monitoring of up to 50 residents in a nursing home environment.
- Responsibility and oversite of the home back care program. The program was designed to ensure staff were performing resident transfers in a safe manner for themselves as well as the resident.
Education
Some College (No Degree) - RPN Diploma Completion Program
George Brown College
Toronto, ONSome College (No Degree) - Advanced System Leadership
Rotman School of Business
Toronto, ONSome College (No Degree) - Healthcare Management
Healthcare Canada
Ottawa, ONSome College (No Degree) - Nursing
Georgian College of Applied Arts And Technology
Barrie, ONSkills
- Staff Development
- Project Management
- Critical Thinking
- Sound Judgment
- Employee Coaching and Motivation
- Complex Problem Solving
- Managing Operations and Efficiency
- Team Building
- Time Management
- Problem Resolution
- Supportive Personality
- Onboarding and Orientation
- Attentive to People
- Clear Communication
- Administration and Reporting
Timeline
Manager, Home and Community Care
VON Canada
08.2014 - Current
Assistant Manager - Operations
Red Cross Care Partners
01.2013 - 01.2014
Program Supervisor
Canadian Red Cross
01.2008 - 01.2013
RPN
Carveth Care Center
06.1998 - 01.2008
Some College (No Degree) - RPN Diploma Completion Program
George Brown College
Some College (No Degree) - Advanced System Leadership
Rotman School of Business
Some College (No Degree) - Healthcare Management
Healthcare Canada
Some College (No Degree) - Nursing
Georgian College of Applied Arts And Technology
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