Melissa De Sousa
Etobicoke,ON
Summary
Creative and solution-focused HR professional with a Bachelor’s degree in Human Resources, and one year of practical experience as an HR intern at Longo’s, supporting the HR field team. Currently pursuing the CHRL designation to further enhance expertise in HR best practices and compliance. Brings over 14 years of customer service experience in retail environments, with proven strengths in communication, adaptability, and supporting people-focused initiatives across diverse teams.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Human Resources Intern
Longo's
Vaughan, Ontario
04.2024 - Current
- Support the hiring and staffing needs within store operations by posting roles, screening resumes, conducting phone interviews, and coordinating interviews with Store Managers.
- Draft employment-related letters in alignment with company policies and legislative standards.
- Prepare and analyze compensation data to support salary reviews and compensation recommendations.
- Maintain confidentiality when dealing with sensitive information and internal HR matters.
- Participate in virtual and in-person job fairs to support recruitment efforts for new store openings.
Customer Service Representative
Longo's
Mississauga, Ontario
09.2021 - 04.2024
- Mentored and trained team members in customer service roles, supporting employee development.
- Assisted with front-end operations, ensuring efficient issue resolution, and a positive environment for team members and customers.
- Collaborated with management to maintain operational efficiency and adherence to company policies.
Visual Merchandising Manager
Victoria's Secret
Toronto, Ontario
09.2018 - 11.2020
- Mentored and coached 8 associates, identifying high-potential talent, and supporting their career development through promotions and transfers.
- Responsible for the project management of visual merchandising updates, including planning, team coordination, and execution within defined timelines.
- Partnered with assigned store locations to share best practices, provide coaching, and deliver training to improve visual execution and operational processes.
Staffing & Operations Supervisor | Cash Lead
Victoria's Secret
Toronto, Ontario
04.2014 - 09.2018
- Supported the implementation of effective recruitment strategies by assisting with end-to-end recruitment and coaching store leaders on best practices and effective recruiting techniques.
- Facilitated onboarding sessions focused on company values, policies, health and safety practices, and operational procedures.
- Supported the performance management process by facilitating documentation, such as written warnings, and following up on corrective actions.
- Performed administrative and operational tasks, such as generating weekly store schedules, planning store activities, and follow-up communications.
Education
Bachelor of Commerce - Human Resources Management
Humber Polytechnic
Toronto, ON04-2025
Diploma - Broadcast Television & Videography
Humber Polytechnic
Toronto, ON04-2015
Skills
- Organizational Skills
- Communication (Written & Verbal)
- Time Management
- Project Management
- Problem Solving
- Mentoring and Coaching
- Learning and Development
- Microsoft Office
Certification
- Excel Essential Training (Microsoft 365) - LinkedIn | Completed January 2025
- Occupational Health & Safety - Humber Polytechnic | Completed April 2024
- Recruitment & Selection - Humber Polytechnic | Completed December 2023
- Compensation - Humber Polytechnic | Completed December 2023
- Employment Law - Humber Polytechnic | Completed December 2023
Accomplishments
- Academic Award of Excellence - Humber Polytechnic, 2025
Timeline
Human Resources Intern
Longo's
04.2024 - Current
Customer Service Representative
Longo's
09.2021 - 04.2024
Visual Merchandising Manager
Victoria's Secret
09.2018 - 11.2020
Staffing & Operations Supervisor | Cash Lead
Victoria's Secret
04.2014 - 09.2018
Bachelor of Commerce - Human Resources Management
Humber Polytechnic
Diploma - Broadcast Television & Videography
Humber Polytechnic
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