Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa DeGuire

Summary

Coordinated Security Supervisor with years of experience providing exceptional security detail and supervision for highly valuable corporate assets. Diligent and collaborative facilitator of comprehensive security system with expertly trained personnel and deliberate preventive measures. Exceptional provider of practical on-the-job training for new and sustaining security personnel.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Mobile Patrol Security Supervisor

Valourguard Sercurity
08.2023 - 09.2024
  • Patrolled and monitored multiple premises in company vehicle and by foot.
  • Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
  • Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Supervised team of security personnel during shift.

Customer Service Representative

Concentrix Technologies
01.2020 - 01.2021
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Streamlined support processes by developing comprehensive troubleshooting guides and resources.
  • Delivered exceptional customer service through clear communication, empathy, and active listening skills.

Paper Route Carrier

Ottawa Citizen
01.2018 - 01.2020
  • Achieved high levels of reliability by consistently showing up on time and prepared for work each day, even during inclement weather conditions or high-traffic periods.
  • Demonstrated strong attention to detail while assembling newspaper bundles, ensuring correct insertion of advertisements and supplements as required.
  • Continuously monitored local weather forecasts to anticipate possible delays or challenges in the delivery process, allowing for proactive adjustments to be made.
  • Responded promptly and professionally to any inquiries from customers, either in person or via telephone calls, resulting in a high level of customer satisfaction.

Dispatch Operations Manager /Mobile Security Supervisor

GardaWorld Security
01.2014 - 01.2016
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Evaluated and refined security protocols regularly, keeping up with evolving industry standards and addressing potential gaps in protection measures.

Dispatcher/Mobile Patrol Security Guard

Capital Security & Investigations
01.2013 - 01.2014
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

Education

Diploma - Addiction Counseling

Cdi College
Ottawa, ON
06-2005

Skills

  • Report writing
  • Crisis management
  • Detail-oriented
  • Superior customer service
  • Security team management

Certification

  • Ontario Security License
  • Use of Force Certification
  • First Aid/Cpr
  • Smart Serve

Timeline

Mobile Patrol Security Supervisor

Valourguard Sercurity
08.2023 - 09.2024

Customer Service Representative

Concentrix Technologies
01.2020 - 01.2021

Paper Route Carrier

Ottawa Citizen
01.2018 - 01.2020

Dispatch Operations Manager /Mobile Security Supervisor

GardaWorld Security
01.2014 - 01.2016

Dispatcher/Mobile Patrol Security Guard

Capital Security & Investigations
01.2013 - 01.2014

Diploma - Addiction Counseling

Cdi College

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Melissa DeGuire