Melissa D. Childs
Temecula
Summary
To render the services in the best possible manner and help the organization to effectively prosper in its business.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
27
27
years of professional experience
Work History
Office Manager
Guardian Plumbing
11.2018 - Current
- Coordinated communication between departments to enhance workflow efficiency.
- Managed vendor relationships to secure favorable contracts and services.
- Mentored junior staff members, fostering a culture of professional development and teamwork within the department.
- Trained new hires in front office procedures, contributing to a knowledgeable and skilled team.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Coordinated daily activities of front office team, optimizing workflow and enhancing communication among departments.
DISPATCHER
KITCHENS TOWING
01.2012 - Current
- To render the services in the best possible manner and help the organization to effectively prosper in its business.
- Efficiently handled multiple job responsibilities.
- Remarkable experience in manage all dispatching of materials for tow trucks.
- Immense knowledge of all procedure and regulations for truck driver safety.
- Excellent knowledge of highway trucking and associated rules and regulations.
- Ability to receive and prioritize calls and complaints from customers.
- Proficient with Database software, management service software and word processing software.
- Proficient in entering information on computer database.
- Exercised excellent communication skills and the ability to perform effectively in a team.
- Coordinated with all customers and drivers regularly.
- Prepared daily work and run schedules, accountant for payroll.
OFFICE MANAGER
KITCHENS TOWING
01.2012 - Current
- To render the services in the best possible manner and help the organization to effectively prosper in its business.
- Efficiently handled multiple job responsibilities.
- Remarkable experience in manage all dispatching of materials for tow trucks.
- Immense knowledge of all procedure and regulations for truck driver safety.
- Excellent knowledge of highway trucking and associated rules and regulations.
- Ability to receive and prioritize calls and complaints from customers.
- Proficient with Database software, management service software and word processing software.
- Proficient in entering information on computer database.
- Exercised excellent communication skills and the ability to perform effectively in a team.
- Coordinated with all customers and drivers regularly.
- Prepared daily work and run schedules, accountant for payroll.
BINDERY CLERK
ALPHAGRAPHICS
01.2001 - 11.2005
- Run stamping stitching pressing trimming and binding machines.
- Clean and maintain all binding machines to ensure proper function on the next project.
- Operated paper cutting machines safely and professionally.
- Operated perfect binder and folder hand bindery equipment on a regular basis.
- Ran folding blank stock machines.
CUSTOMER SERVICE REP
ICT GROUP
07.1999 - 01.2001
- Answered telephone calls promptly.
- Greeted callers with a positive and clear voice.
- Carried out duties as a telephone operator and police service dispatcher.
- Operated telephone facility.
- Handled incoming and outgoing calls.
- Maintained a log of all calls through the switchboard.
ASSEMBLER
BADCOCK CORPORATION
11.1998 - 06.1999
- Pad covers innerspring assemblies to form mattresses.
- Cuts cover material, using electric cutting knife and scissors and spreads staples burlap, leno, or sisal cloth to both sides of innerspring assemblies.
- Spread padding over sides of innerspring tends tape-edge machine that sews cover over padding.
- Tuft mattresses by hand or by tending machine to hold padding in place.
- Sews roll edges on mattress by hand or by machine.
Education
Diploma -
Karns High School
05.1997
Associate of Arts - Information Technology
University of Phoenix
09.2020
Skills
- Detail-oriented
- Proficient with Microsoft Office skills
- Ability to effectively communicate with the customers and other professionals
- Proficient with communication and network software and hardware
- Data entry
- Customer relations
- Billing
- Scheduling and calendar management
- Administrative support
- Document management
- Mail handling
- Credit and collections
- Staff management
- Employee supervision
- Employee training
- Team supervision
Timeline
Office Manager
Guardian Plumbing
11.2018 - Current
DISPATCHER
KITCHENS TOWING
01.2012 - Current
OFFICE MANAGER
KITCHENS TOWING
01.2012 - Current
BINDERY CLERK
ALPHAGRAPHICS
01.2001 - 11.2005
CUSTOMER SERVICE REP
ICT GROUP
07.1999 - 01.2001
ASSEMBLER
BADCOCK CORPORATION
11.1998 - 06.1999
Associate of Arts - Information Technology
University of Phoenix
Diploma -
Karns High School
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