Melissa Dauz
Toronto
Summary
Compassionate and detail-oriented individual seeking a Personal Support Worker (PSW) position with Care Core. Dedicated to bring excellent communication, problem-solving and client-centered care to a fast-faced healthcare environment, with a priority to provide a high quality patient care and safety.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Executive Assistant
Canada Risk Solutions Inc.
01.2022 - Current
- Provides professional administrative support to the respective Director and HR Manager.
- Maintains confidentiality in all aspects of the position and completes assigned duties and responsibilities.
- Utilizes Quickbooks and Excel to create and send out all invoices, post and reconcile accounts receivable and payables.
- Demonstrates excellent communication skills verbally and orally.
Shift Manager
Burger King
07.2017 - Current
- Lead and mentor team members during shifts to maintain high quality service and maximize guest satisfaction.
- Resolve customer concerns with patience and empathy.
- Conduct inventory counts, perform accurate cash reporting, and enforce health and safety policies.
- Perform tasks standing up for 12-hour shifts on a regular basis, being focused and productive the entire time.
Education
Personal Support Worker
Centennial College
Toronto, ON08-2025
Bachelor of Science - Criminal Justice
Humber College
Toronto, ON06-2023
Associate of Applied Science - Protection, Security And Investigations
Humber College
Toronto, ON06-2019
Skills
- Patient-Centered Support: Demonstrated ability to maintain composure, courtesy, and support under duress; experience serving a variety of people in fast-paced settings
- Communication and Multilingual Abilities: Fluent in three languages; exceptional interpersonal skills with clients and coworkers; adeptness in active listening and conflict resolution methods
- Team Leadership and Organization: Competent in handling tasks with great accuracy and efficiency, and training team members
- Health and Safety Awareness: Trained in CPR and First Aid; well versed in sanitation protocols, safety compliance and customer care standards
Certification
- First Aid & CPR - BLS/HCP - March 2026
- Toronto Police Service Vulnerable Sector Check - December 2025
- N95 Mask Fit Test - February 2027
- Worker Health and Safety Awareness In 4 Steps - March 2025
- Proof of current immunization and medical requirements
- Valid driver's license with vehicle
Timeline
Executive Assistant
Canada Risk Solutions Inc.
01.2022 - Current
Shift Manager
Burger King
07.2017 - Current
Personal Support Worker
Centennial College
Bachelor of Science - Criminal Justice
Humber College
Associate of Applied Science - Protection, Security And Investigations
Humber College
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