Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Dahlstedt

Escondido,CA

Summary

Dependable insurance professional with a proven track record in supervising and managing complex injury cases. Expertise includes tort litigation, bad faith litigation, and extra-contractual liability. Extensive technical knowledge of insurance policy contracts, along with strong verbal and written communication skills. Brings positive attitude and fosters collaboration to drive successful outcomes in high-stakes environments.

Overview

2026
2026
years of professional experience

Work History

Bad Faith Litigation & Complex Claims Supervisor

GEICO
04.2024 - Current
  • Supervised, coached, and supported a team of senior litigation examiners, including oversight of all phases of bad faith litigation, ensuring adherence to legal procedures and deadlines.
  • Analyzed claim handling to identify trends and areas of opportunity for improved quality and efficiency.
  • Presented detailed risk reports to senior executives, outlining potential impacts and proposed solutions.
  • Managed 30 million dollars in extra-contractual reserves.
  • Prepared high level written memos for senior executives on high-risk large exposure cases.
  • Participated in reserving and strategy discussions.
  • Comprehensive knowledge of insurance policies, legal statutes, and case law relevant to claims handling in multiple states, including CA, WA, OR, NV, AZ.

Litigation & Complex Claims Supervisor

GEICO
2018 - 2024
  • Coached, trained, and developed Casualty Claims Adjusters in all facets of handling claims, from initial report to settlement or through trial.
  • Monitored file handling and provided guidance in setting reserves, negotiating, and settling claims.
  • Provided oversight to defense counsel, including approval of proposed experts, and participated in trial strategy discussions.
  • Implemented and maintained statewide training resource in Microsoft OneNote for claims adjusters, supervisors, and managers.
  • Expertise in using industry-standard claims management software (Guidewire, ClaimIQ).

Bodily Injury Claims Supervisor

GEICO
2015 - 2018
  • Managed a team of up to 15 bodily injury claims adjusters handling minor injury claims.
  • Conducted performance evaluations and implemented targeted coaching plans.

Education

Bachelor's Degree - Psychology

San Diego State University
San Diego, CA

Skills

  • Complex bodily claims management
  • Risk analysis
  • Leadership development
  • Effective written communication
  • Prioritization and scheduling

Timeline

Bad Faith Litigation & Complex Claims Supervisor

GEICO
04.2024 - Current

Litigation & Complex Claims Supervisor

GEICO
2018 - 2024

Bodily Injury Claims Supervisor

GEICO
2015 - 2018

Bachelor's Degree - Psychology

San Diego State University

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Melissa Dahlstedt