Melissa Cuevas
Customer Experience
Windsor,ON
Summary
Driven by a passion for customer service excellence and a proven track record in complaint handling, I enhanced customer satisfaction at Sutherland through effective problem-solving and adaptability. Skilled in report generation and maintaining high standards of service, my expertise aligns with critical employer-desired skills, showcasing a blend of technical proficiency and interpersonal abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Support Representative
Sutherland
10.2018 - 08.2020
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Pharmacy Assistant
Shoppers Drug Mart
02.2017 - 08.2017
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
Education
Bachelor of Arts - Psychology
University of Windsor
Windsor, ON 05.2001 -
Skills
Customer service excellence
Complaint Handling
Customer Success Management
Report Generation
Problem-solving abilities
Adaptability and Flexibility
Friendly and Patient
Multitasking Abilities
Problem-solving aptitude
Self Motivation
Certification
Pharmacy Assistant
Timeline
Customer Support Representative
Sutherland
10.2018 - 08.2020
Pharmacy Assistant
05-2017
Pharmacy Assistant
Shoppers Drug Mart
02.2017 - 08.2017
Bachelor of Arts - Psychology
University of Windsor
05.2001 -
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