Melissa Cruickshank
Hines Creek,AB
Summary
Proven Assistant Manager and Housekeeper with a track record of enhancing customer satisfaction and streamlining operations at Wal-Mart Supercenter. Skilled in team leadership, housekeeping, and health and safety compliance, demonstrating a keen eye for detail and a commitment to excellence. Boosted sales through strategic initiatives, fostering a positive work environment and ensuring high standards of cleanliness and service.
Overview
2020
2020
years of professional experience
Work History
Housekeeper and Laundry Operater
Valley View Long Term Care Home
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Adhered to professional house cleaning checklist.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Sorted, laundered and put away various laundry items.
Assistant Manager
Wal-Mart Supercenter
08.2001 - 11.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
Parkside Collegiate Highschool
St Thomas, OntSkills
- Teamwork
- Housekeeping
- Customer service
- Health and safety compliance
- Laundry management
- Detail-oriented
Languages
English
Professional Working
Timeline
Assistant Manager
Wal-Mart Supercenter
08.2001 - 11.2019
Housekeeper and Laundry Operater
Valley View Long Term Care Home
Parkside Collegiate Highschool
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