Melissa Cromarty
Bolton,ON
Summary
Project manager with 14 years of experience in the print industry, specializing in customer service and production management. Demonstrated ability to coordinate projects effectively and lead teams to success. Expertise in meeting tight deadlines and enhancing operational efficiency while fostering strong client relationships.
Overview
17
17
years of professional experience
Work History
Production Manager
Prismaflex Inc.
08.2022 - 03.2024
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Conducted quality control inspections and ensured compliance with standards
- Reduced material waste, leading to cost savings, by optimizing production planning and inventory management.
- Negotiated with suppliers for better raw material prices, achieving considerable cost reductions.
- Collaborated with IT to improve ERP system functionality
Production Supervisor
Prismaflex Inc.
03.2017 - 08.2022
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Supervised daily production activities, ensuring adherence to quality and safety standards.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Monitored daily and weekly key performance indicators to maintain on-track status.
Customer Service Representative
Prismaflex Inc.
04.2010 - 03.2017
- Created work orders and monitored job progress through production
- Acted as a liaison between clients and the production team
- Coordinated installation of graphics with subcontractors and clients
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Assistant Manager
Parker House Inn
09.2007 - 04.2009
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
General Science
University of Waterloo
WaterlooChemical Engineering
University of Waterloo
WaterlooSkills
- Project Management: Proficient in budgeting, timeline management, client communication, and risk assessment
- Problem Solving: Skilled in identifying and resolving issues efficiently using available resources
- Computer Literacy: Experienced with MS Office, CRM, Sage BV, Quickbooks, and ERP systems
- Attention to Detail: Accurate and thorough in handling complex tasks and identifying potential issues
- Interpersonal Skills: Collaborative and considerate team player with strong communication skills
- Written & Verbal Communication: Excellent and writing abilities; able to clearly convey information
Languages
English
Native or Bilingual
Timeline
Production Manager
Prismaflex Inc.
08.2022 - 03.2024
Production Supervisor
Prismaflex Inc.
03.2017 - 08.2022
Customer Service Representative
Prismaflex Inc.
04.2010 - 03.2017
Assistant Manager
Parker House Inn
09.2007 - 04.2009
General Science
University of Waterloo
Chemical Engineering
University of Waterloo