Melissa Crockett
Edmotnon,AB
Summary
Versatile and dynamic professional with a proven track record at AHS, adept in medical records management and exhibiting exceptional organizational skills. Leveraged expertise in Connect Care, Netcare and Excel to enhance patient care coordination, achieving significant improvements in office productivity. Demonstrates unparalleled communication abilities and leadership, ensuring high-quality customer service and team collaboration.
Professional administrative expert with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and adaptability in dynamic environments. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.
Overview
16
16
years of professional experience
Work History
Administrative Clerk
AHS
05.2016 - Current
- Managed incoming calls efficiently while maintaining a professional demeanor under pressure from high call volumes or challenging situations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Used Connect Care, IMPAX, Netcare and AGFA to schedule appointments for doctor visits and procedures.
- Assisted with the coordination of medical tests and imaging appointments, ensuring timely results for patient care decisions.
- Facilitated communication between patients and healthcare providers through clear documentation of phone messages and appointment requests.
- Collaborated with team members and other departments to streamline workflows, resulting in improved overall office productivity.
Restaurant Team Member
Earls Kitchen + Bar
04.2009 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
Bachelor of Science - Psychology
University of Alberta
Edmonton, AB12-2016
Skills
- Impeccable organization skills, and profound attention to detail
- Experience with Netcare, Connect Care, Excel, AGFA and IMPAX
- Can multitask and stay calm in high paced environments
- CPR for Healthcare providers
- Phenomenal communication and interpersonal skills
- Administrative support experience
- Medical records management
- Medical terminology proficiency
- Team leadership skills
Languages
English
Native or Bilingual
Timeline
Administrative Clerk
AHS
05.2016 - Current
Restaurant Team Member
Earls Kitchen + Bar
04.2009 - 09.2023
Bachelor of Science - Psychology
University of Alberta
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