Melissa Crandall
Sun City
Summary
Dynamic Medical Assistant Supervisor with extensive experience at Penn Elm Medical Group, excelling in patient care and operational efficiency. Proven expertise in diagnostic testing and HIPAA compliance, coupled with strong conflict resolution skills. Successfully enhanced patient scheduling processes, ensuring optimal workflow and satisfaction in a fast-paced healthcare environment.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Temecula Valley Cardiology Medical Group
Murrieta
09.2003 - 05.2005
- Assisted physicians with patient care by measuring vital signs and preparing patients for examinations.
- Conducted diagnostic tests, including EKGs, spirometry, and audiograms as requested.
- Collected laboratory samples from patients for testing and prepared specimens for analysis.
- Maintained accurate medical records through electronic data entry and filing practices.
- Scheduled appointments, managed patient flow, and greeted visitors professionally.
- Ensured examination rooms were clean, stocked, and ready for incoming patients.
- Educated patients on medications and procedures while explaining post-operative care plans.
- Adhered to HIPAA regulations to safeguard confidential patient information at all times.
Medical Assistant Supervisor
Penn Elm Medical Group
Escondido
06.2000 - 09.2003
- Ensured compliance with healthcare laws and regulations in operational activities.
- Reviewed physician orders for accuracy before implementation by Medical Assistants.
- Identified workflow efficiency gaps among Medical Assistants and developed effective solutions.
- Provided support during peak periods due to staffing shortages from absences or vacations.
- Collaborated with management teams to explore cross-functional collaboration opportunities.
- Developed and implemented strategies to enhance efficiency in patient scheduling processes.
- Monitored inventory levels of supplies for Medical Assistants and placed orders as necessary.
- Evaluated performance of medical assistants through observation, providing constructive feedback.
Ambulance Supervisor
Bowers Ambulance
San Diego
02.1998 - 06.2000
- Oversaw daily ambulance operations, coordinating staff schedules and resource allocation.
- Monitored compliance with patient care standards per local regulations.
- Resolved staff and customer conflicts using effective problem-solving techniques.
- Managed vendor relationships for procurement and maintenance, securing favorable contract terms.
- Conducted regular meetings with departmental heads to discuss operational changes.
- Ensured personnel received training on medical equipment usage and protocols.
- Analyzed route efficiency, implementing improvements to reduce fuel consumption.
- Performed basic life support, including CPR and airway management.
Education
Diploma - Medical Assistant
Maric College
Vista, CA01-2000
Skills
- Vital signs assessment
- Electronic health record systems
- Diagnostic testing methodologies
- Appointment coordination and scheduling
- Specimen collection techniques
- HIPAA compliance standards
- Inventory oversight and management
- Conflict resolution skills
- Data entry proficiency
- Sterilization of medical equipment
- Patient assessment skills
- Training in respiratory equipment use
- CPT coding knowledge
- Processing insurance authorizations
- Direct patient care responsibilities
- Application of orthopedic splints
- Effective bedside manner in patient care
- effective ear irrigation practices
- Certified CPR skills
- efficient medical supply inventory management
- effective professionalism in healthcare
Timeline
Medical Assistant
Temecula Valley Cardiology Medical Group
09.2003 - 05.2005
Medical Assistant Supervisor
Penn Elm Medical Group
06.2000 - 09.2003
Ambulance Supervisor
Bowers Ambulance
02.1998 - 06.2000
Diploma - Medical Assistant
Maric College
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