Melissa Craig

• providing exceptional customer service over the phone, in person and via email while responding to program registration and facility booking inquiries, process recreation transactions (such as facility bookings / activity
• enrollment) through ActiveNet software, listen to customer needs and issues, offer a unique and innovative solution to each problem and
• follow through with related administrative tasks
• while supporting the policies/procedures of the City of Mississauga.
• Developed strong relationships with customers and affiliate groups by providing personalized assistance and support.
• Resolved customer complaints promptly and efficiently.
• Maintained a high level of professionalism when dealing with difficult customers.

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• Process activity enrollments and facility booking requests received via phone, email or in-person.
• Process refund/transfer/withdrawal requests received via phone, e-mail or in-person.Utilize sales and marketing
• Provide administrative support to the operation including tasks (i.e. maintaining registration waitlist file, processing and monitoring cancellation/refund requests, tentative hold lists and any other tasks assigned
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• Strictly adhere to all cash handling standards, policies and procedures Using POS.while taking payments , cheques , scheduling payments , issuing refunds .

•Proficient in the use of computer applications such as Microsoft Word, Excel, SharePoint Outlook and ActiveNet

• Ability to establish priorities and deal efficiently with changing priorities.
• excellent attention to detail with strong planning and organization ability to accomplish a variety of tasks while dealing with conflicting timelines

• Pass and membership sales
• Facility Rentals-program registrationProcessing active assist applications
• Providing information to customers and potential customers both over the phone and in person
• Using both CLASS and POS systems
• Demonstrated ability to effectively work independently and within a
• Proficient in the use of computer applications such as Microsoft Word, Excel, Outlook and Class