Melissa Courtemanche
Espanola
Summary
Dedicated cleaning technician with a strong work ethic and proven reliability, previously at Giant Tiger. Expert in commercial and residential cleaning, ensuring safety standards while enhancing client satisfaction through personalized services. Skilled in conflict resolution and multitasking, fostering long-term relationships and maintaining a pristine environment for clients.
Overview
15
15
years of professional experience
Work History
Cleaning Technician
Self Employed
01.2018 - Current
- Developed customized cleaning schedules based on client preferences and seasonal needs.
- Collaborated with clients to address specific requests, enhancing satisfaction through personalized services.
- Resolved client concerns promptly, fostering positive relationships and maintaining long-term clientele loyalty.
- Ensured timely completion of all housekeeping duties by effectively managing time and prioritizing tasks according to client needs and preferences.
- Managed inventory levels for cleaning supplies and equipment, ensuring availability when needed for each task.
- Ensured a safe living environment for residents with thorough disinfection of high-touch surfaces.
- Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.
- Improved overall cleanliness of homes with meticulous attention to detail during deep-cleaning tasks.
- Swept, mopped and polished floors to remove dirt and grime and restore floor's protective layer.
- Polished and dusted furniture, antiques and high-priced valuables to preserve pieces.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Managed household inventories, ensuring adequate supplies were always available when needed.
- Established trust-based relationships with clients through consistent professionalism coupled with genuine empathy towards individual requirements.
- Maintained confidentiality at all times, upholding privacy standards essential in private housekeeping roles.
Cashier /Grocery Clerk
Giant Tiger
02.2011 - 03.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and ensured compliance with company policies.
- Assisted in training new cashiers on procedures and customer service best practices.
- Resolved customer inquiries and issues to enhance satisfaction and retention.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Expedited the receiving process of new shipment arrivals through efficient unloading, sorting, and staging tasks.
- Participated in seasonal resets, rearranging store layouts according to planograms for improved customer navigation experiences.
- Updated pricing and signage for sales and promotions, ensuring accuracy and compliance.
- Maintained clean and inviting store environment, contributing to enhanced customer experience.
- Handled customer complaints with empathy and efficiency, restoring customer confidence.
Education
High School Diploma -
Espanola High School
Espanola, ON06-2018
Skills
- Strong work ethic
- Reliability and punctuality
- Safety standards and protocols
- Decision-making
- Adaptable and flexible
- Conflict resolution
- Commercial and residential cleaning
- Multitasking and organization
- Cleaning and sanitizing
- Customer service
Languages
English
Full Professional
Timeline
Cleaning Technician
Self Employed
01.2018 - Current
Cashier /Grocery Clerk
Giant Tiger
02.2011 - 03.2016
High School Diploma -
Espanola High School