Melissa Coté
Casselman,ON
Summary
Driven Assistant Manager with a proven track record at Restauparc Motel Inn, enhancing guest satisfaction and streamlining operations for increased revenue. Skilled in money handling and fostering team motivation, I excel in customer relations and staff development. Achieved high occupancy rates through strategic initiatives, demonstrating exceptional organizational and leadership abilities. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Restauparc Motel Inn
07.2019 - 07.2023
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Managed daily operations for better customer service and increased revenue.
- Trained staff on best practices, enhancing overall motel performance and guest experience.
- Conducted regular property inspections to address maintenance issues promptly, maintaining a well-kept appearance for the motel.
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
- Enhanced communication among team members by conducting regular meetings discussing updates, challenges faced during daily operations, and possible solutions.
- Increased repeat business through excellent customer service and targeted marketing efforts.
- Developed strong relationships with local businesses to increase referrals and drive business growth.
- Maintained high occupancy rates by implementing competitive pricing strategies and promotions.
- Maximized room inventory usage through strategic rate management based on demand forecasting analysis.
- Ensured compliance with all federal, state, and local regulations pertaining to hospitality industry requirements as well as health and safety guidelines.
- Provided exceptional service and assistance to guests upon check-in.
- Provided services efficiently and with high level of accuracy.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Solicited and reviewed guest feedback and promptly resolved complaints.
Assisant Manager
St Hubert express
07.2018 - 07.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Dunns Express
07.2016 - 07.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Education
Certificate Of Technical Studies - Personal Support Worker
Conseil Scholaire Du District De L'est Ontarien
Cornwall, ON03.2016
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Customer Service
- Team Leadership
- Multitasking Abilities
- Organizational Skills
- Customer Relationship Management
- Professional and Courteous
Languages
English
Full Professional
French
Full Professional
Timeline
Assistant Manager
Restauparc Motel Inn
07.2019 - 07.2023
Assisant Manager
St Hubert express
07.2018 - 07.2019
Assistant Manager
Dunns Express
07.2016 - 07.2018
Certificate Of Technical Studies - Personal Support Worker
Conseil Scholaire Du District De L'est Ontarien
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