Melissa Costa
Waterford
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
CSS/HRRC
All Ways Caring HomeCare
Modesto
02.2026 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Caregiver
All Ways Caring HomeCare
Modesto
02.2025 - Current
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe environment for clients at all times.
- Documented client progress and reported changes to supervisors promptly.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Laundered clothing and bedding to prevent infection.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
Customer Service Cashier
Old Navy
Turlock
04.2024 - 11.2025
- Processed customer transactions efficiently at point of sale.
- Assisted customers with product selections and returns.
- Maintained knowledge of current promotions and sales events.
- Handled cash, credit, and gift card transactions accurately.
- Organized merchandise displays to enhance customer experience.
- Provided exceptional service by addressing customer inquiries promptly.
- Upheld store cleanliness and organization standards throughout the shift.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
Cafeteria Worker
Waterford Unified School District
Waterford
05.2024 - 10.2024
- Prepared and served nutritious meals to students in a timely manner.
- Maintained cleanliness and organization of food service areas daily.
- Assisted in inventory management by tracking food supplies and ingredients.
- Followed safety and sanitation guidelines during food handling processes.
- Provided friendly customer service to students and staff during meal service.
- Followed guidelines for safe serving, appropriate temperatures and proper presentation.
- Adhered to sanitation policies when cleaning work areas.
- Operated industrial dishwasher to wash glassware and utensils.
- Maintained cleanliness and hygiene standards in food preparation and serving areas.
- Restocked utensils and condiments on the cafeteria line as needed.
- Stocked service areas with supplies such as condiments, utensils, and napkins.
CNA
Sylvan Surgery Center
Modesto
03.2021 - 07.2022
- Monitored vital signs and reported changes to nursing staff.
- Maintained a clean and safe environment for surgical patients.
- Completed day-to-day duties accurately and efficiently.
- Prepared and organized medical supplies for procedures.
- Supported surgical team during patient transfers and positioning.
- Educated patients on post-operative care and recovery guidelines.
- Documented patient information accurately in electronic health records.
- Collaborated with healthcare team to ensure quality patient care.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Used mobility devices to transport patients.
CNA
Turlock Nursing and Rehabilitation Center
Turlock
07.2018 - 09.2020
- Assisted patients with daily activities and personal care.
- Monitored vital signs and reported changes to nursing staff.
- Maintained a clean and safe environment for surgical patients.
- Documented patient information accurately in electronic health records.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
Education
Certified Nursing Assistant - General Studies
First Lady Permanente
Turlock, CA 02.2017 - 07.2017
Certified Nursing Assistant - CNA Program
First Lady Permanente
Turlock, CA 02.2017 - 06.2017
Ceres Adult Education
Ceres, CASkills
- Patient care
- Problem solving
- Verbal and written communication skills
- Reliability and punctuality
- Multitasking and organization
- Compassionate care
- Client documentation
- Basic housekeeping
- Meal preparation
- Strong ethics
- Customer relationship management
- Conflict resolution
- Time management
- Task prioritization
Timeline
CSS/HRRC
All Ways Caring HomeCare
02.2026 - Current
Caregiver
All Ways Caring HomeCare
02.2025 - Current
Cafeteria Worker
Waterford Unified School District
05.2024 - 10.2024
Customer Service Cashier
Old Navy
04.2024 - 11.2025
CNA
Sylvan Surgery Center
03.2021 - 07.2022
CNA
Turlock Nursing and Rehabilitation Center
07.2018 - 09.2020
Certified Nursing Assistant - General Studies
First Lady Permanente
02.2017 - 07.2017
Certified Nursing Assistant - CNA Program
First Lady Permanente
02.2017 - 06.2017
Ceres Adult Education