Melissa Contawe
Vallecito Union School District
Hathaway Pines
1
Certification
8
years of professional experience
Dynamic server with 20 years of experience and expertise in exceptional customer service, up-selling, guest engagement, and food safety practices. Proven ability to enhance guest satisfaction and train new staff effectively.
Work History
Server
2 Years 3 Months- Provided exceptional customer service, ensuring satisfied dining experiences for all guests.
- Worked with POS system to place orders, manage bills.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Kitchen Manager
2 Years 7 Months- Oversaw daily kitchen operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff in food preparation techniques and service standards.
- Managed inventory levels, facilitating timely ordering and minimizing waste.
- Make sure the children get a full balanced breakfast and lunch.
Server Trainer
3 Years 4 Months- Trained new servers on menu knowledge and service protocols.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Boosted restaurant revenue by equipping servers with upselling techniques and deep product knowledge.
- Trained new staff on menu items, service standards, and POS system usage.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
Lead Server Trainer
2 Years 4 Months- Taught staff how to deliver outstanding service to every guest
- Enhanced guest satisfaction by providing exceptional service and anticipating guest needs.
- Educated guests on the different beers brewed on site.
- Consistently met or exceeded sales targets by upselling menu items strategically.
- Built and maintained relationships with regulars.
Education
High School Diploma
Skills
Menu knowledge
Point of sale operation
Order accuracy
Cash handling
Food safety practices
Exceptional customer service
Guest engagement
Suggestive selling
Sales techniques
Strong work ethic
Certification
Manager ServSafe
Timeline
Server
Snowflake Lodge Bistro
05.2024 - CurrentRead More
Kitchen Manager
Vallecito Union School District
01.2024 - CurrentRead More
Server Trainer
Greenhorn Creek Resort
04.2021 - 08.2024Read More
Lead Server Trainer
Snowshoe Brewery
12.2018 - 04.2021Read More
Kennedy High School
High School Diploma
Read More
AWARDS
The staff at Avery Middle School selected me for the "Employees Making A Difference'. Making a difference not only for the students who come through my line but also the staff. The first ever for a food service worker in the district.