Melissa Cohen
Toronto,Ontario
Summary
Dynamic and driven, Melissa is a catalyst for positive change in any workplace. With a passion for team building and engagement, she fosters collaborative environments where individuals thrive. Her expertise spans agency operations, client engagement, and resource management, providing a solid foundation for success. Melissa's optimistic approach to challenges ensures that she not only finds solutions but also builds contingency plans to navigate any obstacle. Renowned for her ability to drive collaboration and elevate organizational performance, Melissa is poised to make a significant impact wherever she goes.
Overview
16
16
years of professional experience
Work History
FULFILLMENT PARTNER - FINANCIAL SERVICES INDUSTRY
Publicis Sapient
Toronto
01.2021 - Current
- Development, execution and communication of capacity plans and business reporting
- Managed daily operations of the business including budgeting, forecasting, financial analysis, staffing, and customer service.
- Maintained relationships with key stakeholders, clients, and customers to ensure satisfaction with services provided.
- Analyzed data from various sources in order to identify areas of improvement within the organization's processes or procedures.
- Cultivated long-term relationships with existing clients through consistent communication efforts .
- Guided employees to achieve organizational goals and objectives.
- Worked cross-functionally to drive process improvement, optimizing internal operations.
CAPABILITY STAFFING PARTNER
Sapient
Toronto, Ontario
01.2016 - 01.2019
- Owned experience staffing directly in Toronto office, managed the creative department culture and community.
- Closely collaborated with experience leads to determine casting, rotations, bench management and monitor resource utilization, promotion targets were met.
- Identified and filled temporary, contract, and permanent staffing needs for clients.
- Advised management on organizational design changes related to staffing needs.
- Collaborated with departmental leaders to define specific hiring requirements for each position.
- Counseled employees regarding career development opportunities within the organization.
ACCOUNT EXECUTIVE
Sapient Nitro
Toronto, Ontario
04.2014 - 01.2016
- Proactively drove new business development by identifying and nurturing opportunities, managing client relationships, and collaborating with delivery teams.
- Cultivates key client relationships through regular visits and follow-up calls, fostering trust and rapport.
- Creates impactful marketing materials, including project briefs and presentations, to showcase products/services, and maintains accurate sales records using CRM software.
ACCOUNT INTERN
Sapient Nitro
Toronto, Ontario
04.2014 - 10.2014
- New Business Development
- Supported Leadership Team with pitches, workshops and client experience.
- Executed presentations and project brief
- First line of communication to client stakeholders and staff
- Intake project requirements and objectives.
- Parent for client impact
REAL ESTATE BROKERAGE COORDINATOR
Royal LePage Real Estate Services Company
Toronto, Ontario
04.2008 - 01.2014
- Led marketing efforts and administrative support, enhancing property listings visibility, and providing exceptional client experience.
- Organized team events to promote a positive work environment.
- Assisted real estate agents with scheduling appointments, conducting market research and preparing sales documents.
- Coordinated open houses and showings for potential buyers and sellers.
- Maintained accurate records of all transactions including contracts, closing statements and other legal documents.
Education
Diploma - Creative Advertising
SENECA COLLEGE
Diploma - Fine Arts & Design
GEORGE BROWN COLLEGE
Skills
- Advertising Agency & Operations
- Expertise in Recognition & Engagement
- Proficiency in Consulting Agency & Staffing Management
- Skilled in Reporting & Facilitating Presentations
- Knowledgeable in Financial Services Domain
- Strong in Customer Relationship Building
- Proficient in Microsoft Office, Outlook, and Docusign
- Project Briefs
- Client Services
- Policy & Best Practices
Personal Interests
- Art & Design
- Generative design and prompt creation
- Mediation & Nature
- Cooking
References
References available upon request.
Timeline
FULFILLMENT PARTNER - FINANCIAL SERVICES INDUSTRY
Publicis Sapient
01.2021 - Current
CAPABILITY STAFFING PARTNER
Sapient
01.2016 - 01.2019
ACCOUNT INTERN
Sapient Nitro
04.2014 - 10.2014
ACCOUNT EXECUTIVE
Sapient Nitro
04.2014 - 01.2016
REAL ESTATE BROKERAGE COORDINATOR
Royal LePage Real Estate Services Company
04.2008 - 01.2014
Diploma - Creative Advertising
SENECA COLLEGE
Diploma - Fine Arts & Design
GEORGE BROWN COLLEGE
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