Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Coggins Deveau

Calmar,AB

Summary

Enterprising management successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Hardworking employee enthusiastic about learning customer service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

16
16
years of professional experience

Work History

Owner/Operator

Untamed Soul Horse Tack Consignment
08.2023 - Current
  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Evaluated and improved financial records to make important business decisions.
  • Compiled general ledger entries on short schedule with 100% accuracy.
  • Marketing website design and social media
  • Online sales, package and ship to customers

Customer Experience Manager

Arctic Spas And Leisure
01.2008 - 08.2023
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Established performance and service goals and held associates accountable for individual performance.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Food And Beverage -

Nova Scotia Community College
Dartmouth, NS
06.1998

Skills

  • Personnel Management
  • Financial Planning
  • Operational Reporting
  • Mechanical Recoveries
  • Operations Management
  • Problem Solving
  • Team Leadership
  • Sales Strategy
  • Quality Assurance
  • Decision Making
  • Inventory Control
  • Staff Training and Development
  • Customer Service
  • Organizational Skills
  • Time Management
  • Attention to Detail
  • Delivery Scheduling
  • Shipping and Packaging
  • Dependable and Reliable
  • Customer-Oriented
  • Administrative Management
  • Inventory Management
  • Sales Tracking
  • Customer Service Management
  • Data Analysis

Languages

English
Professional Working

Timeline

Owner/Operator

Untamed Soul Horse Tack Consignment
08.2023 - Current

Customer Experience Manager

Arctic Spas And Leisure
01.2008 - 08.2023

Food And Beverage -

Nova Scotia Community College

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Melissa Coggins Deveau