Melissa Clelia
Toronto,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects and responsibilities simultaneously with a high degree of accuracy and care.
Overview
4
4
years of professional experience
Work History
Bartender
Jade Events Management Inc
04.2024 - Current
- Served high customer volumes during nights and weekends, as well as special events such as weddings of 500+ people.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Contract Event Server
Jade Events Management Inc
04.2023 - Current
- Utilized strong time management skills to balance multiple responsibilities simultaneously during fast-paced events.
- Ensured timely delivery of meals and beverages, resulting in seamless event experiences for clients and guests.
- Showcased flexibility by adapting quickly to last-minute changes or additions within an event''s specific requirements.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Handled food and beverage orders for up to 500 guests, delivering prompt and friendly service.
Event Coordinator
Jade Events Management Inc
04.2023 - Current
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions ensuring customer satisfaction.
- Collaborated with multiple vendors and catering teams at once to ensure seamless event execution and positive outcomes at every event.
- Coordinated plans, schedules and timelines for 10 private events.
Independent Business Owner
Self-Employed
05.2021 - Current
- Managed day-to-day responsibilities with strong organizational skills, ensuring smooth workflows and timely completion of tasks.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Interacted well with customers to build connections and nurture relationships.
- Developed 100% naturally formulated holistic & sustainable products.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Server Team Lead
Chef Antonio Park
04.2020 - 07.2021
- Trained 15 new servers on company policies, procedures, and best practices for exceptional guest service.
- Boosted team morale through motivational leadership style that encouraged collaboration, open communication, and recognition of individual achievements.
- Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
- Cultivated warm relationships with regular customers.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Demonstrated strong multitasking skills by serving multiple tables simultaneously without compromising service quality or consideration for allergies and food restrictions.
Skills
- Strong multitasking
- Customer Service
- Patience and Tolerance
- Outgoing Personality
- Responsible Alcohol Service
Languages
English
French
Italian
Spanish
Timeline
Bartender
Jade Events Management Inc
04.2024 - Current
Contract Event Server
Jade Events Management Inc
04.2023 - Current
Event Coordinator
Jade Events Management Inc
04.2023 - Current
Independent Business Owner
Self-Employed
05.2021 - Current
Server Team Lead
Chef Antonio Park
04.2020 - 07.2021
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