Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

MELISSA CLARE

Windsor,Ontario

Summary

Personable Customer Service Representative with 20 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver adept at managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat workplace environment.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

ProResp - Community Respiratory Therapy
10.2019 - Current
  • Intake of new patients and maintenance of patient records in an electronic database (new record creation, scanning and data-entry)
  • Provide high quality customer service in a fast-paced environment with multiple priorities and competing deadlines
  • Liaise with clients, patients, and staff in the community regarding services, appointments and scheduling, products, information and be the first point of contact for incoming service requests
  • Process referrals, orders and triage incoming calls and information as appropriate
  • Resolve customer complaints and concerns according to established procedures
  • Process client purchases and complete necessary invoicing, control cash, cheques etc
  • In accordance with cash handling procedures
  • Maintain inventory of in-stock respiratory products and equipment, office supplies, daily receiving and participate in regular inventory counts
  • When required, troubleshoot equipment and product issues with clients
  • Other duties/tasks as assigned by the manager.

Office Administrator

Grant Thornton LLP
01.2015 - 09.2019
  • Worked with upper management to complete complex projects on tight budgets within specific timelines
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
  • Check financial statements for corporations
  • Process year ends and make sure all correct documentation, letters, and invoices are with complete package
  • Process invoices for both personal and corporate tax returns
  • Process and assemble personal and corporate tax returns
  • E-file T3's, T4's, T5's, T183's for personal and corporate returns and e-filing 7004's and 8879's for US personal and corporate returns
  • Meet tight deadlines in a fast and accurate manner
  • Send information and documents to lawyers
  • Train and cross train new employees
  • Posting of invoices and daily deposits
  • Ordering all supplies for the office
  • Use of Microsoft Word, Excel, Doc-it, CaseWare programs and Tax Prep programs.

Office Administrator

Century 21 Erie Shores Realty Inc.
12.2003 - 12.2014
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
  • Create folders for offers and listings
  • Handle all of the sales representative's personal offers
  • Send information and documents to lawyers and other offices
  • Use Microsoft Word, Microsoft Excel and Quick Office Commander to create documents
  • Calculate and create trade record sheets for each sales representative
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.

Education

High School Diploma -

Leamington District Secondary School
Leamington, ON
06.2002

Skills

  • Inbound phone call handling
  • Accounts payable and receivable
  • Scheduling
  • Quick learner
  • Data entry
  • Typing 50-70 words per minute
  • Managing office supply inventory
  • Time management
  • Mail handling
  • Accounting familiarity
  • Professional phone etiquette
  • Positive and upbeat

References

  • Egidio Sovran CPA, CA, MBA, Grant Thornton LLP, Current WUC Commissioner, 519-259-3841
  • Scott Graham, Century 21 Erie Shores Realty Inc., Owner, 519-326-8661

Timeline

Customer Service Representative

ProResp - Community Respiratory Therapy
10.2019 - Current

Office Administrator

Grant Thornton LLP
01.2015 - 09.2019

Office Administrator

Century 21 Erie Shores Realty Inc.
12.2003 - 12.2014

High School Diploma -

Leamington District Secondary School

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MELISSA CLARE