Melissa Ciriaco
Indio,CA
Summary
Certified Medical Assistant with hands-on experience in DME technician for Orthopedic Clinical setting, including direct patient care, DME fitting, documentation, and physician support. Highly efficient in fast paced clinics with strong patient communication skills, accurate clinical documentation, and adherence to safety, HIPAA and infection control standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Area Director
Del Taco
03.2012 - 08.2025
- Trained members of the team for improved overall productivity
- Conducted audits and risk assessments to achieve regulatory compliance.
- Ensured compliance with all regulatory standards to maintain brand reputation
- Oversaw 6 direct reports to achieve efficient target.
- Resolved conflicts promptly to promote positive environments for customers
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs
- Oversaw successful product launches contributing to increase market share
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance
- Cross trained employees for scheduling purpose) call offs, requested days off)
DME Technician/ Front Desk/Medical Biller
Desert Ortopedic Center
08.2023 - 06.2025
- Displayed energy and enthusiasm in fast-paced environment
- Maintained accurate inventory tracking and documentation, reducing supply discrepancies.
- Fitted, adjusted and educated patients on orthopedic medical durable equipment ( braces, boots, supports) to improve comfort compliance and recovery outcomes.
- Collaborated closely with physicians and clinical staff to ensure appropriate DME selections per treatment plans.
- Educated patients and caregivers on proper use, cleaning and storage of DME to prevent misuse and injury.
- Supported a team-based clinical environment focused on efficient workflow and patient-centered care
- Managed prior authorizations for durable medical equipment(DME), including coordinating documentation, insurance requirements, and provider approvals.
- Returned patient calls promptly and scheduled appointments while providing accurate information and support
- Insurance verification and eligibility
- Handled medical billing by submitting insurance claims, posting payments, and resolving billing issues. Applied ICD-10 and CPT codes for accurate insurance billing.
Education
Clinical Administrative Medical Assistant
School of Career Education
Indio, CA06-2026
Administrative Medical Assistant
Milan Institute
Indio, CA07-2011
Business Office Technology
Center For Employment Training
Coachella, CA06-2008
Skills
Retail management skills
- Staff training and development
- Operations management
- Technical skills
- Order processing
- Customer service
- Bilingual
- Controlling costs
Clinical skills
- Direct patient care
- Vital signs and patient intake
- Dosage and calculations
- EKGs
- Blood draws
- Snellen and Ishihara Chart
- Bandaging
- Urinalysis
- EMR/EHR documentation
- Orthopedic bracing and DME fitting
- Post-operative care
- Administering injections
Administrative & professional skills
- Time management & multitasking
- Microsoft Office/ Typing skills
- HIPAA Compliance
- Medical terminology
- Team collaboration
Certification
- CMA - Certified Medical Assistant
- BLS/ CPR- Basic Life Support
Timeline
DME Technician/ Front Desk/Medical Biller
Desert Ortopedic Center
08.2023 - 06.2025
Area Director
Del Taco
03.2012 - 08.2025
Clinical Administrative Medical Assistant
School of Career Education
Administrative Medical Assistant
Milan Institute
Business Office Technology
Center For Employment Training