Melissa Chiriaco
Everett,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
26
26
years of professional experience
Work History
Crystal Energy Healer
Crystal Alchemy Healing
01.2023 - Current
- Offer personalized holistic healing sessions focused on balance and wellness.
- Guided clients in mindfulness and relaxation practices to enhance well-being.
- Created safe, welcoming environment for clients to facilitate personal growth.
- Practice active listening and provide compassionate, individualized support.
- Built trusting, long-term relationships with diverse community members to foster support.
- Oversaw daily operations of business including scheduling and client correspondence. Managed daily operations of a small business by overseeing scheduling, maintaining records, and handling client correspondence.
Resident Support Worker
Riverwood Senior Living
Alliston, ON
03.2024 - 07.2024
- Delivered emotional support to residents, enhancing their well-being and fostering a positive living environment.
- Assessed resident needs and developed individualized plans for meeting those needs.
- Implemented behavior modification plans tailored to meet the unique needs of each resident.
- Managed challenging behaviors in a safe and supportive manner while enforcing facility policies.
- Utilized conflict resolution techniques to de-escalate tense situations between residents.
- Facilitated family involvement in resident care, strengthening connections and improving resident satisfaction.
- Assisted residents with personal hygiene tasks such as bathing, dressing and grooming.
- Conducted regular safety checks and ensured compliance with safety regulations.
- Cultivated strong relationships with residents through active listening and understanding, promoting trust and open communication.
Administrative Assistant
Marel Contractors
Concord, ON
01.2000 - 02.2023
- Acted as the primary point of contact for facilitating operational and administrative inquiries.
- Supported management staff by scheduling meetings, preparing agendas, taking minutes, and maintaining organized records.
- Maintained calendars and schedules to set appointments for management team.
- Assisted executive management team with timely and accurate administrative support to facilitate informed decision-making.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Screened incoming telephone calls, routing to appropriate personnel.
- Answered telephones to give information to callers, take messages, or transfer calls.
- Greeted and screened visitors to direct them to correct employee or office.
- Maintained files and filing, keeping sensitive information confidential.
- Compiled and entered data into databases, ensuring accuracy and completeness for reporting.
- Maintained database of client contact information with accuracy and attention to detail.
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
- Maintained office inventory by assisting with supply orders.
- Sorted and distributed incoming mail to relevant departments to ensure timely communication. and distributed to relevant departments or individuals.
- Built and maintained relationships with vendors and other external contacts.
- Provided cross-coverage support for other administrative personnel.
- Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions.
Education
Diploma - Business Administration
Toronto School of Business
Woodbridge06.1999
Certification - Wellness Specialist
Welcome Angels Wellness Ctr
MississaugaSkills
- Active listening
- Empathy
- Guiding individuals through stress
- Anxiety management
- Emotional change
- Creating safe spaces
- Personal growth
- Problem-solving
- Attention to detail
- Organizational skills
- Excellent communication
- Conflict resolution
- Adaptive learning
- Information retrieval
- Circulation desk
- Computer assistance
- Appointment scheduling
- Document management
- Business administration
- Office supply inventory control
- Multitasking and prioritization
- Multi-line telephone operation
References
References available upon request
Timeline
Resident Support Worker
Riverwood Senior Living
03.2024 - 07.2024
Crystal Energy Healer
Crystal Alchemy Healing
01.2023 - Current
Administrative Assistant
Marel Contractors
01.2000 - 02.2023
Diploma - Business Administration
Toronto School of Business
Certification - Wellness Specialist
Welcome Angels Wellness Ctr