Melissa Chimusaru
Lethbridge,Alberta
Summary
Experienced retail professional with 7 years of cashier experience and 8 years in customer service. Proven ability to resolve customer concerns through effective communication and active listening. Strong multitasking and organizational skills, ensuring accurate transactions and efficient service delivery. Committed team player with a track record of promoting products and enhancing customer loyalty.
Overview
9
9
years of professional experience
Work History
Cashier/Customer Service
Wendy’s Restaurant
Lethbridge, Canada
01.2015 - 01.2017
- Received and assembled meal orders (front counter and drive-through)
- Processed customer payment; cash, debit and credit
- Trained new employees; customer service and cashier responsibilities
- Cleaned and sanitized kitchen areas, lobby, public washrooms, freezer, dishes, etc.
- Closed out till; recorded and balanced
- Awarded employee of the month
Housekeeper
Coast Hotel
Lethbridge, Canada
01.2014 - 01.2015
- Cleaned and sanitized guest rooms; changed out linens, vacuumed/mopped flooring, emptied trash and sanitized bathrooms, fixtures, counters, remotes, phones, etc.
- Interacted with guests to welcome and answer any questions
- Operated washer/driers to process laundry; folded
Cashier/Customer Service
Arby’s
Lethbridge, Canada
01.2008 - 01.2013
- Received and assembled meal orders (front counter and drive-through)
- Processed customer payment; cash, debit and credit
- Trained new employees; customer service and cashier responsibilities
- Cleaned and sanitized kitchen areas, lobby, public washrooms, freezer, dishes, etc.
- Closed out till; recorded and balanced
Education
Sundance College
Calgary, AB03-2023
Skills
- After being a homemaker for the past few years I am now excited to be re-entering the work world
- 7 years cashier experience (POS) which includes 8 years customer service experience
- 1 year housekeeping/cleaning experience
- Courteous, efficient and professional people skills
- Resolves customer’s concerns by listening, understanding and addressing in a respectful/calm manner
- Committed to working as an effective team member
- Skilled at managing and delivering multiple services to customers quickly and accurately
- Confident at ensuring accurate cash and credit transactions with customers
- Adept at learning and applying new skills and procedures
- Cash handling
- Payment processing
- Customer service
- Employee training
- Order assembly
- Sales transactions
- Time management
- Inventory management
- Team collaboration
- Conflict resolution
- Problem solving
- Attention to detail
- Communication skills
- Health and safety
- Sanitation practices
- Cash management
- Proficient in [software]
- Creative thinking
- Professionalism
- Order verification
References
Available on Request
Timeline
Cashier/Customer Service
Wendy’s Restaurant
01.2015 - 01.2017
Housekeeper
Coast Hotel
01.2014 - 01.2015
Cashier/Customer Service
Arby’s
01.2008 - 01.2013
Sundance College