Melissa Caverly
Ottawa,ON
Summary
Dynamic Bakery Department Manager at Farmboy with a proven track record in enhancing customer satisfaction and boosting sales through innovative merchandising and exceptional team leadership. Skilled in inventory management and employee engagement, I consistently exceeded health standards while fostering a positive work environment, resulting in improved team performance and morale.
Overview
18
18
years of professional experience
Work History
Bakery Department Manager
Farmboy
09.2007 - Current
- Learned bakery safety protocols and equipment operation to maintain a safe work environment.
- Assisted in daily inventory management to ensure product availability and freshness.
- Supported team members in preparing a variety of baked goods according to recipes and quality standards.
- Adapted quickly to fast-paced environments, contributing positively to team dynamics and workflow efficiency.
- Maintained cleanliness and organization of the bakery department, adhering to health regulations.
- Participated in training sessions to enhance knowledge of baking techniques and equipment usage.
- Provided exceptional customer service by answering inquiries about products and assisting with purchases.
- Boosted employee morale with regular recognition programs, resulting in improved teamwork and higher overall job satisfaction rates within the department.
- Ensured consistency in product offerings by standardizing recipes and processes across the Bakery Department.
- Maintained strict adherence to food safety guidelines to ensure the highest quality products were provided to customers.
- Consistently met or exceeded health department inspection standards by prioritizing cleanliness throughout the Bakery Department''s daily operations.
- Developed a high-performing team through consistent training, coaching, and performance evaluations.
- Contributed to the store''s overall success by actively participating in staff meetings, sharing best practices, and collaborating with peers on company-wide initiatives.
- Enhanced customer satisfaction by ensuring timely and efficient completion of bakery orders.
- Continually exceeded sales targets by actively promoting bakery products through sampling events and special promotions.
- Implemented innovative merchandising techniques that resulted in an appealing display and increased product visibility.
- Effectively managed labor costs by monitoring staff hours, adjusting schedules as needed, and identifying areas for improvement in productivity.
- Maximized productivity through effective delegation of tasks among team members according to skill level and workload capacity.
- Managed inventory effectively, reducing waste and maintaining optimal stock levels for increased sales.
- Improved employee retention within the Bakery Department by fostering a positive work environment and addressing concerns promptly.
- Monitored inventory levels and identified opportunities for cost savings.
- Maintained cleanliness and hygiene in bakery premises.
- Maintained and controlled inventory of baked goods.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Managed all baking operations professionally and handled all problems confidently.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Acting Assistant Store Manager
Farmboy
02.2018 - 02.2023
- Learned bakery safety protocols and equipment operation to maintain a safe work environment.
- Assisted in daily inventory management to ensure product availability and freshness.
- Supported team members in preparing a variety of baked goods according to recipes and quality standards.
- Adapted quickly to fast-paced environments, contributing positively to team dynamics and workflow efficiency.
- Maintained cleanliness and organization of the bakery department, adhering to health regulations.
- Participated in training sessions to enhance knowledge of baking techniques and equipment usage.
- Provided exceptional customer service by answering inquiries about products and assisting with purchases.
- Boosted employee morale with regular recognition programs, resulting in improved teamwork and higher overall job satisfaction rates within the department.
- Ensured consistency in product offerings by standardizing recipes and processes across the Bakery Department.
- Maintained strict adherence to food safety guidelines to ensure the highest quality products were provided to customers.
- Consistently met or exceeded health department inspection standards by prioritizing cleanliness throughout the Bakery Department''s daily operations.
- Developed a high-performing team through consistent training, coaching, and performance evaluations.
- Contributed to the store''s overall success by actively participating in staff meetings, sharing best practices, and collaborating with peers on company-wide initiatives.
- Enhanced customer satisfaction by ensuring timely and efficient completion of bakery orders.
- Continually exceeded sales targets by actively promoting bakery products through sampling events and special promotions.
- Implemented innovative merchandising techniques that resulted in an appealing display and increased product visibility.
- Effectively managed labor costs by monitoring staff hours, adjusting schedules as needed, and identifying areas for improvement in productivity.
- Maximized productivity through effective delegation of tasks among team members according to skill level and workload capacity.
- Managed inventory effectively, reducing waste and maintaining optimal stock levels for increased sales.
- Improved employee retention within the Bakery Department by fostering a positive work environment and addressing concerns promptly.
- Monitored inventory levels and identified opportunities for cost savings.
- Maintained cleanliness and hygiene in bakery premises.
- Maintained and controlled inventory of baked goods.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Managed all baking operations professionally and handled all problems confidently.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
High School Diploma -
Immaculata High School
Ottawa, ON06.2001
Skills
- Sanitation procedures
- Health and safety regulations
- Food presentation
- Brand awareness
- Store layout
- Merchandising
- Waste reduction
- Bakery operations
- Labor law compliance
- Employee engagement
- Visual displays
- Food management experience
- Supervisory experience
- Employee scheduling
- POS system operation
- Supply ordering
- Order management
- Allergy awareness
- Slicer safety
- Food safety oversight
- Well-versed in inventory management
- Catering management
- Food quality standards hygiene
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Team collaboration
- Team leadership
- Effective communication
- Customer relations
- Scheduling and coordinating
- Employee training
Languages
English
Full Professional
Timeline
Acting Assistant Store Manager
Farmboy
02.2018 - 02.2023
Bakery Department Manager
Farmboy
09.2007 - Current
High School Diploma -
Immaculata High School