Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melissa Caverly

Ottawa,ON

Summary

Dynamic Bakery Department Manager at Farmboy with a proven track record in enhancing customer satisfaction and boosting sales through innovative merchandising and exceptional team leadership. Skilled in inventory management and employee engagement, I consistently exceeded health standards while fostering a positive work environment, resulting in improved team performance and morale.

Overview

18
18
years of professional experience

Work History

Bakery Department Manager

Farmboy
09.2007 - Current
  • Learned bakery safety protocols and equipment operation to maintain a safe work environment.
  • Assisted in daily inventory management to ensure product availability and freshness.
  • Supported team members in preparing a variety of baked goods according to recipes and quality standards.
  • Adapted quickly to fast-paced environments, contributing positively to team dynamics and workflow efficiency.
  • Maintained cleanliness and organization of the bakery department, adhering to health regulations.
  • Participated in training sessions to enhance knowledge of baking techniques and equipment usage.
  • Provided exceptional customer service by answering inquiries about products and assisting with purchases.
  • Boosted employee morale with regular recognition programs, resulting in improved teamwork and higher overall job satisfaction rates within the department.
  • Ensured consistency in product offerings by standardizing recipes and processes across the Bakery Department.
  • Maintained strict adherence to food safety guidelines to ensure the highest quality products were provided to customers.
  • Consistently met or exceeded health department inspection standards by prioritizing cleanliness throughout the Bakery Department''s daily operations.
  • Developed a high-performing team through consistent training, coaching, and performance evaluations.
  • Contributed to the store''s overall success by actively participating in staff meetings, sharing best practices, and collaborating with peers on company-wide initiatives.
  • Enhanced customer satisfaction by ensuring timely and efficient completion of bakery orders.
  • Continually exceeded sales targets by actively promoting bakery products through sampling events and special promotions.
  • Implemented innovative merchandising techniques that resulted in an appealing display and increased product visibility.
  • Effectively managed labor costs by monitoring staff hours, adjusting schedules as needed, and identifying areas for improvement in productivity.
  • Maximized productivity through effective delegation of tasks among team members according to skill level and workload capacity.
  • Managed inventory effectively, reducing waste and maintaining optimal stock levels for increased sales.
  • Improved employee retention within the Bakery Department by fostering a positive work environment and addressing concerns promptly.
  • Monitored inventory levels and identified opportunities for cost savings.
  • Maintained cleanliness and hygiene in bakery premises.
  • Maintained and controlled inventory of baked goods.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Managed all baking operations professionally and handled all problems confidently.
  • Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Acting Assistant Store Manager

Farmboy
02.2018 - 02.2023
  • Learned bakery safety protocols and equipment operation to maintain a safe work environment.
  • Assisted in daily inventory management to ensure product availability and freshness.
  • Supported team members in preparing a variety of baked goods according to recipes and quality standards.
  • Adapted quickly to fast-paced environments, contributing positively to team dynamics and workflow efficiency.
  • Maintained cleanliness and organization of the bakery department, adhering to health regulations.
  • Participated in training sessions to enhance knowledge of baking techniques and equipment usage.
  • Provided exceptional customer service by answering inquiries about products and assisting with purchases.
  • Boosted employee morale with regular recognition programs, resulting in improved teamwork and higher overall job satisfaction rates within the department.
  • Ensured consistency in product offerings by standardizing recipes and processes across the Bakery Department.
  • Maintained strict adherence to food safety guidelines to ensure the highest quality products were provided to customers.
  • Consistently met or exceeded health department inspection standards by prioritizing cleanliness throughout the Bakery Department''s daily operations.
  • Developed a high-performing team through consistent training, coaching, and performance evaluations.
  • Contributed to the store''s overall success by actively participating in staff meetings, sharing best practices, and collaborating with peers on company-wide initiatives.
  • Enhanced customer satisfaction by ensuring timely and efficient completion of bakery orders.
  • Continually exceeded sales targets by actively promoting bakery products through sampling events and special promotions.
  • Implemented innovative merchandising techniques that resulted in an appealing display and increased product visibility.
  • Effectively managed labor costs by monitoring staff hours, adjusting schedules as needed, and identifying areas for improvement in productivity.
  • Maximized productivity through effective delegation of tasks among team members according to skill level and workload capacity.
  • Managed inventory effectively, reducing waste and maintaining optimal stock levels for increased sales.
  • Improved employee retention within the Bakery Department by fostering a positive work environment and addressing concerns promptly.
  • Monitored inventory levels and identified opportunities for cost savings.
  • Maintained cleanliness and hygiene in bakery premises.
  • Maintained and controlled inventory of baked goods.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Managed all baking operations professionally and handled all problems confidently.
  • Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Education

High School Diploma -

Immaculata High School
Ottawa, ON
06.2001

Skills

  • Sanitation procedures
  • Health and safety regulations
  • Food presentation
  • Brand awareness
  • Store layout
  • Merchandising
  • Waste reduction
  • Bakery operations
  • Labor law compliance
  • Employee engagement
  • Visual displays
  • Food management experience
  • Supervisory experience
  • Employee scheduling
  • POS system operation
  • Supply ordering
  • Order management
  • Allergy awareness
  • Slicer safety
  • Food safety oversight
  • Well-versed in inventory management
  • Catering management
  • Food quality standards hygiene
  • Positive attitude
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Effective communication
  • Customer relations
  • Scheduling and coordinating
  • Employee training

Languages

English
Full Professional

Timeline

Acting Assistant Store Manager

Farmboy
02.2018 - 02.2023

Bakery Department Manager

Farmboy
09.2007 - Current

High School Diploma -

Immaculata High School

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Melissa Caverly