MELISSA CARLSON
San Jose,
Summary
Goal-oriented and highly motivated individual looking for a Medical Assistant position to showcase my passion for patient care and strong clinical experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Volunteer
Kaiser Permanente
Dublin, USA
- Completed 147 hours of volunteering where I interacted with patients and staff, helped stock and clean rooms, and observed different procedures done in an urgent care setting
Phlebotomist
Labcorp
Cupertino, USA
06.2024 - Current
- Experienced in venipuncture and capillary puncture techniques with patients of all ages
- Knowledgeable in a variety of specimen handling and processing
- Efficient in balancing front of office duties (managing phone, email, and fax; receiving and processing test requisitions from providers) while upholding a high standard of patient care
Phlebotomist
Octapharma Plasma
Oakland, USA
10.2023 - 06.2024
- Prioritized daily, weekly, and monthly quality assurances
- Excellent communication skills when interacting with patients to minimize discomfort and anxiety during blood draws and ensure patient safety
- Consistently recognized as a top performing phlebotomist with the most venipunctures performed each month
Guest Experience Lead
Lululemon
Pleasanton, USA
03.2019 - 10.2023
- Trained staff on inventory processing and standard operating procedures
- Provided sales floor leadership and upheld a high standard of customer service for around 2000 customers on a daily basis
- Shared exceptional product knowledge and tailored conversations with customers based on their unique needs to ensure repeat business for the company
Education
Medical Assisting Program -
CalRegional
Fremont, CABachelor of Arts - undefined
UC Berkeley
Berkeley, CASkills
- Phlebotomy
- Patient scheduling
- Inventory and supply management
- Medical terminology
- Insurance verification
- CPR/First Aid
- Medical history recording
- Medical procedure assistance
- HIPAA compliance
- Vital signs measurement
- Injection administration
- Specimen collection and processing
Certification
- Clinical Medical Assistant Certification - American Medical Certification Association
- Certified Phlebotomy Technician I - California Department of Public Health
- Certified Phlebotomy Technician - National Healthcare Association
- CPR/BLS Certification - American Heart Association
Accomplishments
Volunteer at Kaiser Permanente Dublin Urgent Care
- Completed 147 hours of volunteering where I interacted with patients and staff, helped stock and clean rooms, and observed different procedures done in an urgent care setting.
Timeline
Phlebotomist
Labcorp
06.2024 - Current
Phlebotomist
Octapharma Plasma
10.2023 - 06.2024
Guest Experience Lead
Lululemon
03.2019 - 10.2023
Volunteer
Kaiser Permanente
Bachelor of Arts - undefined
UC Berkeley
Medical Assisting Program -
CalRegional