Summary
Overview
Work History
Education
Skills
Professional Objective
Timeline
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Melissa Cardinal

Chatham,ON

Summary

Customer-focused professional with a strong background in customer service, problem-solving, and relationship-building. Adept at handling client inquiries, processing transactions, and providing personalized solutions. Proven ability to adapt to fast-paced environments while maintaining accuracy, confidentiality, and exceptional service standards.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Concentrix
05.2024 - Current
  • Assist clients with inquiries, account support, and transaction-related concerns, ensuring a seamless customer experience.
  • Demonstrate empathy and professionalism in resolving customer issues while adhering to compliance regulations.
  • Maintain confidential client records, accurately documenting interactions using secure data management tools.

Team Lead Supervisor

Dairy Queen Grill & Chill
01.2024 - 05.2024
  • Trained and led team members in customer service best practices, ensuring prompt, high-quality service.
  • Developed expertise in handling cash transactions, refunds, and POS system operations in a fast-paced environment.
  • Strengthened customer relationships through active listening and personalized service.

Supply Support Staff

Montessori School A Place to Grow
01.2024 - 03.2024
  • Provided structured support in a learning environment, ensuring efficiency in daily operations.
  • Managed confidential student records, demonstrating strong organizational and communication skills.

Early Childhood Assistant

Bridgeway EarlyON
10.2021 - 09.2023
  • Delivered one-on-one guidance to caregivers, fostering trust and long-term engagement.
  • Organized community programs that improved customer interaction skills.

Team Member

Booster Juice
11.2018 - 12.2020
  • Managed cash handling, refunds, and financial transactions while ensuring compliance with company policies.
  • Provided personalized product recommendations, mirroring the customer-focused approach required in financial services.

Education

Child And Youth Care

Sheridan College
Brampton
04-2022

Skills

  • Client Relations &Customer Support
  • Strong Knowledge of Banking Products & Services
  • Cash Handling & Transaction Processing
  • Adaptability in High-Pressure Environments
  • Attention to Detail & Problem Solving
  • Data Entry & Confidential Information Management

Professional Objective

Seeking an opportunity with TD Bank to leverage my customer service expertise and financial knowledge in a client-focused banking environment. Committed to enhancing customer experiences through efficient service, confidentiality, and relationship-building.

Timeline

Customer Service Representative

Concentrix
05.2024 - Current

Team Lead Supervisor

Dairy Queen Grill & Chill
01.2024 - 05.2024

Supply Support Staff

Montessori School A Place to Grow
01.2024 - 03.2024

Early Childhood Assistant

Bridgeway EarlyON
10.2021 - 09.2023

Team Member

Booster Juice
11.2018 - 12.2020

Child And Youth Care

Sheridan College

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Melissa Cardinal