Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Melissa Cameron

Customer Service
Saint John,NB

Summary

Lead Assistant with talent supporting senior managers and upper management in decision making and improved productivity. Manage administrative and clerical functions, scheduling, logistics, meetings and provide follow-up on important projects and initiatives. Strong organizational and communication skills with attention to detail and accuracy. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

12
12
years of professional experience
1
1
years of post-secondary education

Work History

Lead Associate

HGSCanada
Saint John, NB
06.2019 - Current
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Coordinated weekly meetings for internal and external groups.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Partnered with managers to identify and capitalize on sales trends and brand initiatives.
  • Worked with colleagues to create prototypes for designs and training materials.
  • Assisted with new hire processing and existing training programs.
  • Supported office business development and customer service.
  • Increased customer service success rates by quickly resolving issues.
  • Completed daily logs for management review.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Responded to customer requests for products, services and company information.

Customer Service Representative

assurion
Moncton, NB
03.2005 - 10.2013
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Promoted available products and services to customers during service, account management and order calls.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Collage Degree - Esthetics

Medes Collage
Moncton, NB
09.2001 - 07.2022

Skills

    Multi-line phone proficiency

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Accomplishments

    I own a small business that makes all natural lotion for skin sufferers with eczema, psoriasis or extra dry sensitive skin. I like to build computers in my spare time. I did volunteer work at a rehabilitation facility helping people create life goals. Provided constant encouragement to help keep them focused on completing there set goals. Counseled individuals on dealing with day to day life stresses. taught them tools on how to deal with the anxiety and pain. I also volunteered at a domestic abuse shelter helping with exit strategies when leaving an abusive relationship and making sure they got safely to there new destination. Helped with advents for bikers against child abuse. I have won two awards at my jobs for customer service excellence.

Interests

I am a foster cat parent with the SOS cat rescue I love learning new things bin working on video editing, sound engineering and video game design I have a small all natural skin care line and am working on becoming a natural path

Timeline

Lead Associate

HGSCanada
06.2019 - Current

Customer Service Representative

assurion
03.2005 - 10.2013

Collage Degree - Esthetics

Medes Collage
09.2001 - 07.2022
Melissa CameronCustomer Service