Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Melissa Caldwell

Beachburg,ON

Summary

Dynamic and detail-oriented professional with experience at Caressant Care Cobden, excelling in meal preparation and kitchen sanitation. Proven ability to enhance team competency through training and optimize kitchen operations, reducing meal prep times while ensuring food safety and quality. Strong customer service skills complemented by effective time management.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Dietary Aide

Caressant Care Cobden
Cobden, ON
07.2004 - Current
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.
  • Reduced meal preparation times by optimizing kitchen operations, without compromising food quality.

Customer Service Cashier

Cobden Auto Supply
Cobden, ON
05.2024 - 01.2025
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.

Cook

West Winds Restaurant
Pembroke, ON
03.1998 - 09.2004
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Improved meal presentation with innovative plating techniques, enhancing overall customer satisfaction.

Education

Chef Training -

Algonquin College, Pembroke
Pembroke, ON

Skills

  • Meal preparation
  • Kitchen sanitation
  • Food safety
  • Nutrition guidelines
  • Customer service
  • Time management
  • Order processing
  • POS operation

Languages

English
Full Professional

Certification

Food handlers course

Timeline

Customer Service Cashier

Cobden Auto Supply
05.2024 - 01.2025

Dietary Aide

Caressant Care Cobden
07.2004 - Current

Cook

West Winds Restaurant
03.1998 - 09.2004

Chef Training -

Algonquin College, Pembroke
Melissa Caldwell