Melissa Buttrick
Glendora
Summary
Self-motivated Office Management and Executive Support Professional experienced in enhancing organizational efficiency and communication. Delivered exceptional service in foodservice environments by supporting kitchen and wait staff, building rapport with patrons, and creating memorable dining experiences. Improved workflow and team efficiency in high-volume settings, resulting in increased customer satisfaction and repeat business.
Overview
5
5
years of post-secondary education
2027
2027
years of professional experience
Work History
Administrative Office Manager
Hilton Management CO.
Glendora
10.2020 - Current
- Managed office operations and staff scheduling for efficient workflow.
- Coordinated communication between departments to streamline processes.
- Supervised administrative staff and provided training on best practices.
Restaurant Manager
Backwoods BBQ
05.2014 - 06.2015
Server
Cocos Restaurant
Glendora
05.2006 - 09.2008
- Provided exceptional customer service in a fast-paced dining environment.
- Took accurate food and drink orders from guests at Cosmos Bistro.
- Delivered meals and beverages promptly to ensure guest satisfaction.
Bartender
Crocodile Café
Denver
09.1994 - 10.1995
- Mixed and served a variety of beverages to guests.
- Maintained cleanliness and organization of the bar area.
- Engaged with customers to provide excellent service.
- Assisted in managing inventory of bar supplies and ingredients.
- Followed safety and health regulations while preparing drinks.
- Trained new bartenders on standard operating procedures.
- Handled cash transactions and processed payments efficiently.
Server
Cosmos Bistro
Glendora
- Provided exceptional customer service in a fast-paced dining environment.
- Took accurate food and drink orders from guests at Cosmos Bistro.
- Delivered meals and beverages promptly to ensure guest satisfaction.
- Resolved guest complaints professionally to enhance their dining experience.
- Handled cash transactions and processed payments efficiently at the register.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
Education
Bachelor of Science - Applied Psychology
University of Oregon
Eugene, OR 07.2010 - 07.2015
Some College (No Degree) - Cognitive Psychology
Columbia River Community College
The Dalles, ORSkills
- Office management
- Department coordination
- Calendar management
- Event coordination
- Meeting coordination
- Workflow planning
- Process improvement
- Operations management
- Healthcare management
- Contract negotiations
- Proposal writing
- Documentation and control
- Policy modification
- Inventory management
- Vendor engagement
- Staff training
- Employee training
- Training
- Team coordination
- Deadline management
- Relationship building
- Negotiation
- Problem-solving abilities
- Reliability
- Professionalism
- Active listening
- Department leadership
Timeline
Administrative Office Manager
Hilton Management CO.
10.2020 - Current
Restaurant Manager
Backwoods BBQ
05.2014 - 06.2015
Bachelor of Science - Applied Psychology
University of Oregon
07.2010 - 07.2015
Server
Cocos Restaurant
05.2006 - 09.2008
Bartender
Crocodile Café
09.1994 - 10.1995
Server
Cosmos Bistro
Some College (No Degree) - Cognitive Psychology
Columbia River Community College