Melissa Burke
Cathedral City
Summary
Proven leader at Circle K, adept in money handling and fostering customer relations, enhanced store performance through meticulous oversight and team motivation. Achieved notable increase in customer satisfaction and sales accuracy, leveraging product knowledge and problem-solving skills to drive repeat business and streamline operations.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Circle K
08.2015 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
No Degree - Medical Assisting
Desert Career College
Palm Springs, CA02.2004
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Sales Reporting
- Problem Resolution
work history
Valero energy corporation Manager
from July 2004 to May 2015
Maintaining scheduling , Excellent customer service
and all aspects of back office ,creating a fantastic work place
and making our budget goals .
Timeline
Assistant Manager
Circle K
08.2015 - Current
No Degree - Medical Assisting
Desert Career College
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