Melissa Broadley
St. Catharines,ON
Summary
Efficient worker offering customer service expertise combined with detail-oriented nature and excellent time-management skills. Organized and dependable with good problem-solving skills and self-directed attitude. Committed to maintaining high levels of customer service in all interactions. A results-driven professional, well-versed in data entry with a proven track record of efficiently handling large volumes of data with precision. Known for strong teamwork, adaptability, and commitment to achieving high standards in every task.
Overview
17
17
years of professional experience
Work History
Order Processor
Elmwood Cabinetry
07.2020 - 01.2025
- Enhanced client satisfaction by ensuring accurate and timely order fulfillment, while handing between 12 to 45 orders.
- Cross-referenced listings to elevation pages to ensure all items have been ordered correct.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Provided regular updates to customers regarding their order status and lead time schedule.
- Provided exceptional customer service to designers while continuing to build up relationships.
- Reduced processing errors, conducting thorough checks on orders before handing in for production.
- Engaged with all other teams daily for questions or concerns on submitted orders.
Owner
Across Niagara Housekeeping & Yard Maintenance
01.2009 - 07.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals managing 65 plus clients regularly.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Maintained a high standard of quality control by consistently meeting clients'' expectations for cleanliness and professionalism.
- Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
- Upheld a professional image while working in clients'' homes, maintaining trustworthiness and discretion at all times.
Kitchen & Bath Associate/Jr. Designer
Home Depot
09.2007 - 01.2009
- Greeted customers and helped with product questions, selections, and purchases.
- Provided personalized assistance to shoppers, leading to increased customer loyalty and return visits.
- Assisted customers with product selection, offering knowledgeable advice and recommendations based on individual needs.
- Assisted clients in selecting materials, finishes, and appliances for cohesive kitchen design projects.
- Improved overall store appearance through regular cleaning tasks, organization efforts, and attention to detail in merchandise displays.
- Participated in ongoing training sessions to keep product knowledge up tp date with current trends.
Education
1 Year Diploma - Interior Design
Academy of Interior Design & Technology
1 Year Diploma - Basic Business Studies
Niagara College
Welland, ONHigh School Diploma -
Holy Cross Secondary School
St Catharines06.1994
Skills
- Teamwork orientation
- Data entry skills
- Deadline management
- Attention to detail
- Self motivation
- Work prioritization
- Phone and email etiquette
- Relationship building
Languages
English
Full Professional
Timeline
Order Processor
Elmwood Cabinetry
07.2020 - 01.2025
Owner
Across Niagara Housekeeping & Yard Maintenance
01.2009 - 07.2020
Kitchen & Bath Associate/Jr. Designer
Home Depot
09.2007 - 01.2009
1 Year Diploma - Interior Design
Academy of Interior Design & Technology
1 Year Diploma - Basic Business Studies
Niagara College
High School Diploma -
Holy Cross Secondary School
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