Melissa Brassell
Groveland
Summary
Housekeeping management professional with extensive experience in maintaining high standards of cleanliness and operational efficiency. I have over 10 years working in hospitality, over 5 of those working in management. Known for fostering collaborative team environments and achieving consistent results. Reliable and adaptable, with expertise in staff training, inventory management, quality assurance, bringing in Forbes & LQA standards.
Overview
12
12
years of professional experience
Work History
Housekeeping Manager
Rush Creek Lodge
01.2025 - Current
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
- Managed staff of 40-50 with 150 rooms.
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Placed orders for housekeeping supplies and guest toiletries.
- Developed a strong network within the housekeeping community to stay informed about best practices and industry trends for continuous improvement in department operations.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Addressed customer feedback and complaints to maximize satisfaction.
- Maintained required records of work hours, budgets and payrolls.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Promoted a culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.
Assistant Director of Housekeeping
Sofitel
06.2022 - 07.2023
- Maintained adherence to safety regulations, reducing the risk of workplace accidents or injuries.
- Implemented quality control measures to ensure consistent service levels across all aspects of the operation.
- Enhanced guest satisfaction by implementing efficient housekeeping processes and maintaining high cleanliness standards.
- Liaised with vendors to negotiate contracts for supplies and services, ensuring the best value for the hotel.
- Streamlined housekeeping operations for improved efficiency, leading to increased guest satisfaction scores.
- Conducted regular inspections of guest rooms and public areas, identifying areas for improvement and directing corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Completed schedules, shift reports, and other business documentation.
- Managed a staff of 50-70, with 250+ rooms.
Assistant Housekeeping Manager
Rush Creek Lodge
08.2020 - 05.2022
- Fostered a positive work culture by promoting teamwork and encouraging open communication among staff members.
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Facilitated cross-departmental cooperation between housekeeping management team members on various initiatives.
- Implemented safety protocols to ensure a safe working environment for both staff and guests.
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
- Evaluated employee performance and developed improvement plans.
- Held classes to teach staff facility procedures.
Housekeeping Supervisor
PRIMLAND
09.2013 - 07.2020
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Trained and mentored new staff on cleaning and safety protocols.
- Addressed customer feedback and complaints to maximize satisfaction.
Education
Associate Degree - Communications, Art, & General Studies
Patrick Henry Community College
Martinsville, VA01.2015
High School Diploma - undefined
Trinity Christian School
Stuart, VA01.2012
Skills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest relations
- Customer service focus
- Scheduling proficiency
- Staff training and development
- Laundry operations
- Excellent communication
- Professionalism
Timeline
Housekeeping Manager
Rush Creek Lodge
01.2025 - Current
Assistant Director of Housekeeping
Sofitel
06.2022 - 07.2023
Assistant Housekeeping Manager
Rush Creek Lodge
08.2020 - 05.2022
Housekeeping Supervisor
PRIMLAND
09.2013 - 07.2020
High School Diploma - undefined
Trinity Christian School
Associate Degree - Communications, Art, & General Studies
Patrick Henry Community College
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