Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Melissa Bourgoin

Temperance Vale

Summary

Accomplished Cafeteria Manager with a proven track record at Chartwell's, enhancing operational efficiency and customer satisfaction. Excelled in reducing food waste and supervising staff, demonstrating outstanding communication and leadership skills. Skilled in inventory management and fostering a positive work environment, significantly improving team performance and service quality.

Overview

24
24
years of professional experience

Work History

Cafeteria Manager

Chartwell's
09.2022 - Current
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
  • Monitored cash handling procedures closely, ensuring accuracy in transactions and reducing instances of theft or fraud.
  • Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
  • Planned nutritionally-balanced menus for students by studying current dining trends.

Cashier

Chapter's Book Store
01.2011 - 03.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.

District Manager

Blockbuster Video
09.2000 - 07.2011
  • Supervised various locations, enforcing high-quality standards of operation.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.

Education

Legal Secretary

Mohawk College
Hamilton, ON
05-2003

High School Diploma -

Thorold Secondary School
Thorold
06-2001

Skills

  • Patience and empathy
  • Training and mentoring
  • Work ethic and integrity
  • Friendly and positive
  • Outstanding communication skills
  • Reliability and punctuality
  • Written and verbal communication
  • Professionalism and courtesy

Interests

  • Avid Reader
  • Cooking
  • Knitting and Crocheting
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Growing herbs, vegetables, or fruits in home gardens

Timeline

Cafeteria Manager

Chartwell's
09.2022 - Current

Cashier

Chapter's Book Store
01.2011 - 03.2023

District Manager

Blockbuster Video
09.2000 - 07.2011

Legal Secretary

Mohawk College

High School Diploma -

Thorold Secondary School

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Melissa Bourgoin